Guest Experience Coordinator

4 days ago


Ashland, Ohio, United States Monro Auto Service and Tire Centers Full time

Job Title: Guest Experience Coordinator

Estimated Salary: $20.25 - $23.00 per hour

About the Job:

As a Guest Experience Coordinator at Monro Auto Service and Tire Centers, you will play a vital role in creating memorable experiences for our guests. Your primary responsibilities will include scheduling appointments, processing transactions, and communicating effectively with guests to deliver exceptional service.

Key Responsibilities:

  • Schedule Appointments: Organize guest schedules, coordinate services, and ensure timely completion of tasks.
  • Manage Transactions: Process cash, credit, and check transactions efficiently, maintaining high accuracy and quality standards.
  • Provide Exceptional Service: Engage with guests, listen actively, and respond promptly to their needs, providing tailored solutions to meet their requirements.
  • Collaborate with Management: Work closely with management to address guest concerns, resolve issues, and implement business strategies to drive growth and customer satisfaction.
  • Stay Up-to-Date: Participate in ongoing training and development programs to enhance knowledge and skills, staying current with industry trends and best practices.

Qualifications:

  • High School Diploma or Equivalent: Required.
  • 1 Year of Sales Experience: Needed.
  • Strong Problem-Solving Skills: Essential for finding creative solutions to complex problems and exceeding guest expectations.


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