Customer Service Representative

3 weeks ago


Ashland, Ohio, United States Monro Auto Service and Tire Centers Full time

Job Title: Customer Service Representative

Estimated Salary: $19.50 - $22.00 per hour

About the Job:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Monro Auto Service and Tire Centers. As a key member of our service department, you will be responsible for delivering exceptional customer experiences, ensuring seamless communication, and providing top-notch service to our guests.

Responsibilities:

  • Schedule Appointments: Coordinate appointments with guests, manage schedules, and ensure timely completion of services.
  • Communicate Effectively: Provide clear and concise information about services, products, and promotions to guests, both in-person and over the phone.
  • Process Transactions: Handle cash, credit, and check transactions efficiently and accurately, maintaining high standards of quality control.
  • Maintain a Safe Work Environment: Adhere to company policies, procedures, and safety protocols, ensuring a secure and healthy work environment for all employees.
  • Assist Management: Collaborate with management to address guest concerns, resolve issues, and implement business strategies to drive growth.
  • Develop Skills: Participate in ongoing training and development programs to enhance knowledge and skills, staying up-to-date with industry trends and best practices.

Requirements:

  • High School Diploma or Equivalent: Required.
  • 1 Year of Sales Experience: Needed.
  • Strong Verbal Communication Skills: Essential for accurate sales work orders and effective service delivery.


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