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Administrative Technology Support Specialist

2 months ago


Washington, Washington, D.C., United States Vets Hired Full time
Job Summary

Vets Hired is seeking a highly skilled Administrative Technology Support Specialist to join our team. As a key member of our IT department, you will provide critical support to our Chief Operating Officer and other stakeholders.

Key Responsibilities
  • IT Operations Support: Assist in the administration and operation of our organizational IT functions, ensuring seamless day-to-day operations.
  • Troubleshooting and Support: Troubleshoot and resolve IT issues experienced by end-users, providing timely and effective support to minimize downtime.
  • Teleconferencing Support: Provide audio/video teleconferencing support to facilitate communication and collaboration among team members and stakeholders.
  • Escalation and Liaison: Escalate unresolved queries to the next level of support and liaise with DISA Joint Service Provider team members to resolve IT issues and requirements.
  • IT Requirements Analysis: Work with management, staff, and other users to determine life cycle refresh requirements of existing systems and define, analyze, and research organizational IT requirements.
Requirements

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.