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Client Services Specialist
2 months ago
Job Title:
Admissions Specialist I
Location:
Remote
Duration:
3 Months
Shift:
Standard hours 9:30 am - 6 pm EST
Hours Per Week: 40.00
Hours Per Day: 8.00
Qualifications:
High School diploma or equivalent is mandatory
A minimum of 6 months' relevant experience is essential
Data entry proficiency of 25-40 keystrokes per minute is required, with 50 WPM preferred
Basic computer literacy and proficiency in Microsoft Excel and Access
Intermediate skills in Microsoft Word and Outlook
Responsibilities:
Respond to inbound communications including calls, emails, and faxes in a professional and timely manner
Initiate placement requests and respond to inquiries regarding treatment options through outbound communications
Conduct outbound calls to healthcare facilities to finalize placement requests
Collaborate with Field Operations to establish and strengthen relationships with healthcare providers.
Adhere to established performance metrics and quality assurance standardsUtilize available tools and resources to effectively coordinate and complete patient placements
Maintain and enter data from forms received from the field into the appropriate database
Under supervision, enhance processes to promote effective growth in placements and treatment options
Foster positive relationships with healthcare facilities, discharge planners, case managers, and colleagues to ensure service excellence
Meet departmental metrics and goals
Be available to work during expanded hours to accommodate patients and colleagues across different time zones
Comply with all regulations regarding patient information to ensure confidentiality
Demonstrate a willingness to learn about kidney disease and related subjects
Additional Information:
Strong customer relationship management and networking skills
Exceptional customer service skills with a focus on empathy and operational effectiveness
Organized with the ability to multitask and manage time effectively
Attention to detail and a commitment to thorough follow-through
Proactive in enhancing knowledge within CRM systems to improve processes
Willingness to work overtime as needed
Understand and adhere to company policies and procedures
Consistent and punctual attendance is crucial for this role
Collaborate with team members across various locations to ensure service excellence
Perform additional duties as assigned
Availability to work overtime as required.
