Customer Service Representative
4 weeks ago
The Customer Care Specialist is a key member of our team, responsible for providing exceptional support to clients by resolving incoming inquiries related to our financial services software. This role requires a team-oriented mindset, effective communication skills, and the ability to work well with others in troubleshooting and problem-solving scenarios.
Key Responsibilities- Respond to customer inquiries via phone and internet-based support tools.
- Maintain regular communication with clients during issue resolution, providing updates and guidance as needed.
- Document customer information and recurring technical issues to support product quality programs and development.
- Assist in creating "How To" documentation for clients.
- Sufficient technical experience to quickly learn new financial services applications and support tools.
- Proficiency in latest OS and Microsoft Office products.
- Excellent oral and written communication skills.
- Strong problem-solving skills and organizational abilities.
This is a hybrid role, requiring the incumbent to be in the Malvern office at least 2 days per week. The ideal candidate will have a strong background in customer service, preferably in banking, finance, or technology, and be proficient in defect tracking tools and software systems.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Liaison
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Customer Service Representative
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Technical Service Representative
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Cashier - Customer Service Representative
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Client Service Excellence Representative
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Customer Service Coordinator
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Malvern, Pennsylvania, United States Top Stack Full timeCustomer Service Administrator plays a crucial role at Top Stack in providing excellent support and regular interaction with customers to ensure scheduled work aligns with customer preferences.Maintaining accurate customer contact and data in our proprietary database is essential.Main Responsibilities:Utilize multiple systems for customer...
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Customer Service Liaison
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Telecommunications Representative BMRH
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