Enterprise Systems Engineer

2 weeks ago

Waterville, Maine, United States iCST Full time
Job Overview

Department:
Information Technology Services
Compensation Structure:
Salary
Employment Type:
Full-Time, Exempt, Administrative Staff Appointment

Position Summary:
The Office of Information Technology Services is seeking a dedicated Enterprise Systems Engineer. This role is integral to the management and oversight of various enterprise systems, which are interconnected with diverse hardware and software solutions (notably VMWare/Nutanix) within a networked setting. The ideal candidate will be responsible for monitoring the functionality and security of server operating systems, databases, applications, and network-related operations to ensure optimal performance and reliability.

The Enterprise Systems Engineer will engage in the planning, design, implementation, and management of enterprise IT systems and solutions, considering both human and environmental factors. Collaboration is key, as this position will work closely with a team of system, service, and security administrators, as well as the broader IT staff, to achieve successful technological outcomes.

Success in this role necessitates effective collaboration with stakeholders to identify the technological needs of the organization, keeping up with industry trends, and liaising with potential vendors and partners to devise suitable solutions. The Enterprise Systems Engineer will also provide technical support (consultation, analysis, troubleshooting, and documentation) on enterprise systems and services to the IT department and key stakeholders.

PRIMARY RESPONSIBILITIES :
  • Ensure the configuration of the system and server environment is optimal, including monitoring, accessibility, and overall reliability of central IT systems and services.
  • Participate in the evaluation of new servers, services, and technologies, collaborating with vendors to secure the best pricing and service for new computing systems.
  • Provide backend technical support (consultation, troubleshooting, and documentation) on servers, services, and storage to frontline personnel within IT Services and the organization at large.
  • Plan and execute system/service upgrades and maintenance to ensure operational continuity while adhering to established change management processes.
  • Engage in the planning, design, implementation, and administration of new enterprise IT systems, which may include physical and virtual servers, network storage solutions, cloud services, applications, databases, backups, and associated account and directory services.
  • Coordinate server and application architectures with the Change Advisory Board and Information Security, regularly reviewing processes, procedures, vulnerabilities, and security events.
  • Maintain and monitor the organization's data centers, including systems lifecycle management, power and cooling requirements, and physical access; provide high-level technical support as necessary.
  • Establish and maintain documented procedures for system and service administration.
  • Availability for on-call duties outside of standard business hours is required.
  • Perform additional responsibilities as assigned; duties and responsibilities may evolve over time.
REQUIRED QUALIFICATIONS :
  • Bachelor's degree or equivalent experience in computer science or a related field preferred.
  • Minimum of 3 years of experience in operating system support.
  • Proficiency in managing both Windows and/or Unix/Linux server operating systems in an enterprise context.
  • Experience with Hyper-Converged Infrastructures and server virtualization.
  • Strong communication skills across various contexts, with a commitment to teamwork and information sharing.
  • Ability to thrive in a fast-paced environment while managing multiple tasks effectively.
  • Demonstrated commitment to excellence in information systems services.
  • Exceptional interpersonal and organizational skills, with a high level of motivation and initiative.
  • Attention to detail and accuracy are paramount.
  • Proficient written and oral communication skills for diverse technical audiences.
  • Valid driver's license required, adhering to the organization's Fleet Safety Policy.
  • Preferred qualifications include:
    • Familiarity with Microsoft Active Directory, LDAP, Microsoft SQL, and MySQL databases.
    • Skills in managing application authentication and access with an IAM platform.
    • Experience with shared storage and distributed file systems.
    • Knowledge of web server administration, including Apache, PHP, and IIS.
    • Experience with cloud services and integration between private and public cloud resources.
    • Management of Google Workspace users, groups, and applications.
    • Knowledge of DNS, DHCP, and IPAM administration.
    • Understanding of systems and network security, including firewalls and vulnerability assessments.
    • Familiarity with scripting and programming languages, as well as data networking concepts.
KEY RELATIONSHIPS :

This position will frequently interact with IT Services peers, administrative and academic personnel, and external vendors and consultants.

WORKING ENVIRONMENT :

The role is situated in a general open office and campus environment, requiring sitting for extended periods, along with frequent movement. Computer usage involving repetitive hand/wrist motion is also necessary. Some work outside of standard business hours may be required.

EMPLOYMENT CONDITIONS :

Successful completion of a background check is required. All personnel present on campus must comply with health and safety regulations.

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