IT Solutions Analyst

Apply now: IT Solutions Analyst, location is Hybrid in Waterville, ME. The start date is ASAP for this contract-to-hire position

Job Title: IT Solutions Analyst (Workday)
Location-Type: Hybrid - Waterville, ME
Start Date Is: ASAP
Duration: Contract-to-Hire
Compensation Range: $40-44 Per Hour W2

• The estimate above represents the candidate's typical compensation range at the time of hire. Several factors may be utilized to determine your hourly rate including but not limited to years of experience and specific skillsets compared to employees in this role. Candidates typically start at the lower half of the estimated range.
• This role is eligible to enroll in both Mondo's health insurance plan and retirement plan. Mondo defers to the applicable State or local law for paid sick leave eligibility.

Summary:
Reporting to the director of consulting and solutions in the Office of Information Technology Services (ITS), the solutions analyst plays a critical role in providing College students, faculty, and staff with data and application solutions. In partnership with College stakeholders and in collaboration with ITS colleagues, the solutions analyst assesses business needs and helps to deliver software solutions as part of an experienced team of technology professionals. Solutions may take the form of new application implementations or service rollouts, configuration or security changes to existing solutions, or business process workflow design. This role has significant responsibility at the enterprise level in the areas of system implementation, technical support, and maintenance, and may be responsible for deliverables with reporting. We encourage inquiries from candidates who will contribute to the diversity of our College, including its cultural and ethnic diversity.

Job Description:

• Assess business needs in a variety of higher education contexts, working closely with teams of College stakeholders, ITS staff, and vendor partners to translate those needs into technology solutions
• Design, in close collaboration with functional owners and team members, solutions to improve or facilitate College business and academic processes with consideration of data integration and lifecycle needs
• Thoroughly research the solution space and suggest options that fulfill needs while adhering to ITS strategy for new software and application solutions
• Document new solutions thoroughly from a technical and user perspective
• Deliver excellent customer service in support and solution building and design
• Play an integral role in the design and implementation of a reporting strategy, including assessing reporting and data needs and building metadata models and reports
• Collaborate with ITS and functional colleagues to assess applications and systems for improvements; identify and prioritize those areas for improvement; and work as part of a team to deliver, test, and implement improvements
• Troubleshoot issues and respond to incidents on production systems, applying appropriately thorough and contemporary investigative and technical methods to identify and then resolve issues
• Provide exceptional 2nd- and 3rd-tier support to internal customers and act as an intermediary for support and implementation involving third-party vendors and external stakeholders
• Serve as liaison between ITS and College stakeholders; act as a trusted advisor in all interactions in order to foster continued partnerships with staff across the College
• Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice

Requirements:

• Bachelor's degree or the equivalent in education and experience
• 3+ years of experience with some combination of the following is required:
• Configuring, customizing, or maintaining some aspect of an enterprise software system at the application level; for example, building workflow within an application or building custom functionality through application-level scripting
• Enterprise solutions such as Workday, PeopleSoft, or Banner, preferably in higher education
• High-level programming or scripting languages such as Java, JavaScript, Python, Perl
• Querying data with SQL and working knowledge of relational databases
• System or application administration at the enterprise level
• Report writing or dashboard design in a tool such as PowerBI, Microsoft SSRS, Cognos, or Tableau
• Experience in translating business needs into technical solutions
• Excellent oral, written, and interpersonal communication skills, including strong relationship skills
• Knowledge of contemporary software development practices, including source control, development lifecycles, and testing
• Attention to detail in both completion of work and documenting work products
• Effective time management practices, applied in a fast-paced environment
• Working knowledge of contemporary IT support fundamentals, including change control, issue, and incident workflow, and issue tracking
• Excellent troubleshooting practices and the determination to solve complex problems
• Working knowledge of project management principles
• Experience in higher education, especially in a technology role
• A collaborative, constructive, and positive approach to work
• Ability to work independently and as a member of an established team, set priorities, and work collaboratively as a member of a diverse community.

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