Luxury Goods Specialist

7 days ago


Grove City, Pennsylvania, United States Tapestry Full time
About the Role

We are seeking a highly skilled and motivated Retail Sales Associate to join our team at Tapestry. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our luxury goods store.

Key Responsibilities
  • Client & Service Expert:
    • Meet and exceed individual sales goals
    • Develop strong product knowledge across all categories
    • Provide exemplary customer service and deliver the ultimate brand experience
    • Develop a personal connection with guests through effective use of selling skills
  • Leadership Presence:
    • Achieve personal sales goals
    • Develop extensive product knowledge
    • Partner with Store Manager and Assistant Manager to elevate selling culture and initiate business-driving events in store
  • Building Brand Equity:
    • Understand and communicate the brand aesthetic, philosophy, and lifestyle to the sales team and customers
    • Build strong relationships with clients as a brand ambassador
    • Communicate client feedback to Store Manager and Assistant Manager to elevate client service and sales
  • Operational Excellence:
    • Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility
Requirements
  • Strong Communication Skills:
  • Proven Ability and Contribution to an Elevated Selling Culture:
  • Elevated Sense of Personal Style:
  • Minimum 2-3 Years' Experience in Luxury Goods or a Comparable Retail Environment:
  • Bachelor's Degree in a Related Field (Preferred):
  • Availability to Work Store Schedule, Including Evenings and Weekends:
  • Physical Requirements:
    • Standing for Extended Periods of Time
    • Able to Safely Lift Boxes Up to 50 Pounds
    • Comfortable Climbing Ladders
Competencies for All Employees
  • Courage: Provides Current, Direct, Complete, and Actionable Positive and Corrective Feedback to Others
  • Creativity: Comes Up with a Lot of New and Unique Ideas
  • Customer Focus: Dedicated to Meeting the Expectations and Requirements of Internal and External Customers
  • Dealing with Ambiguity: Can Effectively Cope with Change and Uncertainty
  • Drive for Results: Can Be Counted on to Exceed Goals Successfully
  • Interpersonal Savvy: Relates Well to All Kinds of People and Builds Constructive and Effective Relationships
  • Learning on the Fly: Learns Quickly When Facing New Problems
Competencies for All People Managers
  • Strategic Agility: Sees Ahead Clearly and Can Anticipate Future Consequences and Trends Accurately
  • Developing Direct Reports and Others: Provides Challenging and Stretching Tasks and Assignments
  • Building Effective Teams: Blends People into Teams When Needed and Creates Strong Morale and Spirit


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