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Luxury Retail Sales Associate

2 months ago

Grove City, Pennsylvania, United States Tapestry Full time

About the Role:

We are seeking a highly skilled and motivated Luxury Retail Sales Associate to join our team at Tapestry. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our luxury retail environment.

Key Responsibilities:

  • Client & Service Expert:
    • Achieve individual sales goals and develop strong product knowledge across all categories.
    • Ensure exemplary customer service by delivering the ultimate luxury retail experience.
    • Develop a personal connection with guests through effective use of selling skills.
  • Leadership Presence:
    • Achieve personal sales goals and partner with Store Manager and Assistant Manager to elevate selling culture.
    • Partner with Store Manager and Assistant Manager to initiate business-driving events in store.
  • Building Brand Equity:
    • Understand and communicate the luxury brand aesthetic, brand philosophy, and lifestyle to the sales team and customer.
    • Build strong relationships with clients as a brand ambassador of the company.
    • Communicate client feedback to Store Manager and Assistant Manager to elevate client service and sales.
  • Operational Excellence:
    • Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.

Requirements:

  • Minimum 2-3 years' experience in luxury goods or a comparable retail environment.
  • Bachelor's degree in a related field preferred.
  • Strong communication skills and proven ability to contribute to an elevated selling culture.
  • Elevated sense of personal style.

Competencies:

  • Courage: Provide current, direct, complete, and actionable positive and corrective feedback to others.
  • Creativity: Come up with new and unique ideas and make connections among previously unrelated notions.
  • Customer Focus: Act with customers in mind and establish and maintain effective relationships with customers.
  • Dealing with Ambiguity: Effectively cope with change and decide and act without having the total picture.
  • Drive for Results: Exceed goals successfully and push self and others for results.
  • Interpersonal Savvy: Relate well to all kinds of people and build constructive and effective relationships.
  • Learning on the Fly: Learn quickly when facing new problems and analyze successes and failures for clues to improvement.

About Tapestry:

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.