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Retail Sales Associate

2 months ago

Grove City, Pennsylvania, United States Tapestry Full time
About the Role

We are seeking a highly motivated and experienced Retail Sales Associate to join our team at Tapestry. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our luxury goods store.

Key Responsibilities
  • Client & Service Expert:
    • Meet and exceed individual sales goals
    • Develop strong product knowledge across all categories
    • Provide exceptional customer service and create a personalized shopping experience
    • Build strong relationships with clients and communicate effectively with the sales team
  • Leadership Presence:
    • Lead by example and demonstrate a strong work ethic
    • Partner with Store Manager and Assistant Manager to elevate the sales culture and drive business results
    • Initiate business-driving events and promotions in-store
  • Building Brand Equity:
    • Understand and communicate the Kate Spade brand aesthetic, philosophy, and lifestyle to the sales team and customers
    • Build strong relationships with clients as a brand ambassador
    • Communicate client feedback to Store Manager and Assistant Manager to improve client service and sales
  • Operational Excellence:
    • Perform and supervise store opening and closing procedures
    • Count register funds, complete bank deposits, and secure the facility
Requirements
  • Strong Communication Skills:
    • Excellent verbal and written communication skills
  • Proven Ability and Contribution to an Elevated Selling Culture:
    • Experience in luxury goods or a comparable retail environment
  • Elevated Sense of Personal Style:
    • Ability to maintain a high level of personal style and presentation
  • Physical Requirements:
    • Available to work store schedule, including evenings and weekends
    • Ability to stand for extended periods and safely lift boxes up to 50 pounds
Competencies
  • Courage: Provide current, direct, and complete feedback to others
  • Creativity: Come up with new and unique ideas and make connections among previously unrelated notions
  • Customer Focus: Act with customers in mind and establish effective relationships
  • Dealing with Ambiguity: Effectively cope with change and uncertainty
  • Drive for Results: Exceed goals successfully and push self and others for results
  • Interpersonal Savvy: Relate well to all kinds of people and build constructive relationships
  • Learning on the Fly: Learn quickly when facing new problems and analyze successes and failures for clues to improvement
Our Competencies for All People Managers
  • Strategic Agility: See ahead clearly and anticipate future consequences and trends accurately
  • Developing Direct Reports and Others: Provide challenging tasks and assignments and hold frequent development discussions
  • Building Effective Teams: Blend people into teams and create strong morale and spirit