Ambulatory Operations Director
4 weeks ago
At Cooper University Health Care, we strive to provide exceptional healthcare services by fostering a collaborative environment where our team members can excel. Our professionals are dedicated to delivering high-quality care, staying up-to-date with the latest medical advancements, and providing a supportive work environment that promotes growth and development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Key Responsibilities- Oversee the management of clinical and business operations at assigned sites, ensuring the delivery of quality clinical services and improving patient experience.
- Support the strategic direction of Ambulatory Operations and the Institute's growth playbook by operationalizing new programs and growth initiatives.
- Exemplify Cooper University Health Care's core values of inclusion, compassion, and excellence.
- Partner with physicians, clinical personnel, and administrative leadership to remove barriers to success and achieve organizational goals.
- Provide strong, effective leadership to direct and indirect reports.
- Support, cascade, and meet goals, objectives, policies, procedures, and systems for all operational areas within span of control.
- Coordinate and maintain standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.
- Coach, develop, educate, mentor, and hold accountable direct reports, fostering an environment of trust throughout their areas of responsibility.
- Hardwire and validate leadership tools, such as leader rounding on patients, employees, and providers, and practice reward and recognition of key behaviors.
- Create quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals.
- Perform data reporting and analysis to drive decision-making within span of control, geared towards meeting organizational goals.
- Participate in professional development activities and maintain professional affiliations.
- Perform all related duties and/or special projects as assigned/required.
Minimum 3 years' experience in a healthcare leadership, manager level or above. A combination of education, experience, and background may also be considered.
Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.
Demonstrated experience in improving assigned areas' outcomes through creative and sustainable tactics.
Knowledge and ability to utilize electronic health records to monitor key practice statistics, patient access metrics, and clinic operations.
Excellent organizational, written, and verbal communication skills, with comfort in communication with all levels of personnel.
Demonstrated excellence in customer service, patient experience, and operational improvement within the ambulatory setting.
Strong knowledge of principles and practices of business/medical administration, management, and relationship management.
Working knowledge of regulatory requirements in an ambulatory setting, including HIPAA, scheduling, and billing.
Education RequirementsAssociate degree or bachelor's degree preferred
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