IT Support Specialist
3 days ago
We are seeking an IT Support Technician to join our team at Brooksource. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients.
Responsibilities:- Resolve first-level service calls in a timely and professional manner.
- Assist in the investigation of issues and deliver an appropriate remedy and response.
- Respond to identified performance issues.
- Follow established operational processes and procedures and use Enterprise tools available.
- Evaluate documents, prioritize, and resolve support calls.
- Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries to ensure readiness to execute.
- Log and track issues using an automated Service Management System.
- Interact and collaborate with various corporate departments and store personnel.
- Excellent problem-solving skills.
- Basic technical understanding of various hardware, software, and networking systems being supported.
- Ability to work as part of a team as well as independently.
- Excellent communication and organization skills.
Brooksource provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, or any other protected characteristic.
We are a Fortune 500 client and are seeking an IT Support Technician to join our team. If you are looking to grow your career in technology, this is a great opportunity.
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