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Staffing and Operations Manager

2 months ago

Madison, Virginia, United States FC Angels Full time
Job Summary

FC Angels is seeking a highly skilled and experienced Staffing and Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the recruitment, scheduling, and management of our caregiver team, ensuring that our clients receive exceptional care and service.

Key Responsibilities
  • Recruitment and Retention: Develop and implement strategies to attract and retain top talent in the caregiver industry, ensuring a high level of quality and consistency in our team.
  • Scheduling and Coordination: Manage the scheduling of caregivers for clients, ensuring that our clients receive the best possible care and service, while also meeting the needs of our caregivers.
  • Client and Caregiver Services: Provide exceptional customer service to our clients and their families, ensuring that their needs are met and exceeded, while also maintaining positive relationships with our caregivers.
  • Operations and Administration: Oversee the day-to-day operations of our caregiver team, including data entry, payroll, and other administrative tasks, ensuring that our team is running smoothly and efficiently.
Requirements
  • Education: Associate's degree and two years of experience in an office setting, preferably in private duty homecare.
  • Skills: Proficiency in Google, Microsoft Office (Word, Excel, and Outlook) applications, scheduling systems, and other healthcare industry-related software. Excellent communication and interpersonal skills, with the ability to remain flexible, resilient, and calm in a fast-paced environment.
  • Experience: Two years of experience in a similar role, with a proven track record of success in recruitment, scheduling, and client services.
Benefits
  • 401K
  • Healthcare Stipend
  • AFLAC
  • PTO