Customer Service Leader

2 months ago


Madison Heights, Virginia, United States Food Lion Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
  • Assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
  • Maximize sales through excellent customer service and ensure a neat and clean presentation of the work station and front end area of the store.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Perform the tasks of sales associate and customer lead as needed to ensure service standards are maintained.
  • Be courteous and helpful to other associates and adhere to all company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on the front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
Requirements
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.


  • Colonial Heights, Virginia, United States Food Lion Full time

    Job SummaryAs a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain standards according to the Front End Standard Practice Manual, maximizing sales through excellent...


  • Colonial Heights, Virginia, United States Food Lion Full time

    Job Summary:We are seeking a skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.Key Responsibilities:Smile and provide prompt, accurate and...


  • Madison Heights, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...


  • Madison Heights, Virginia, United States Food Lion Full time

    Job SummaryAs a Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. You will be the face of our company, and your role will be crucial in creating a positive shopping experience for our customers.Key...


  • Madison Heights, Virginia, United States Valvoline Instant Oil Change Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Valvoline Instant Oil Change. As a Customer Service Advisor, you will be the first and last face our customers see, creating lasting impressions and building loyal customers by using product knowledge and services to present oil change options and additional...


  • Richmond Heights, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia is seeking a highly skilled and experienced professional to lead the Customer Service Unit of the Board of Medicine. As a key member of the team, you will provide exceptional customer service to the public, applicants, and licensees, while ensuring the efficient operation of the unit.Key ResponsibilitiesProvide...


  • Richmond Heights, Virginia, United States Automatic Leasing Service Full time

    Job DescriptionAre you a natural problem-solver who loves making lives easier and people happier? We are seeking a Customer Service Representative to join our team at Automatic Leasing Service. As a key point of contact for our customers, you will provide prompt, friendly, and effective solutions to their inquiries. Using your strong communication skills,...


  • Colonial Heights, Virginia, United States First Command Financial Services Full time

    Job DescriptionWe are seeking a dedicated and entrepreneurial Financial Services Leader to join our team at First Command Financial Services. As a leader, you will directly engage with the military community by partnering with local military organizations, military units, and other affiliates that support the military community.Key ResponsibilitiesCoach...


  • Richmond Heights, Virginia, United States A and H Management Full time

    Customer Service Associate Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Associate. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and complaints in a...


  • Richmond Heights, Virginia, United States Acentra Health Full time

    About Acentra HealthAcentra Health is a leading provider of innovative health solutions that empower better health outcomes through technology, services, and clinical expertise.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our growing team. As a key member of our team, you will be responsible for providing exceptional...


  • Richmond Heights, Virginia, United States European Wax Center Full time

    Unlock Your Potential at European Wax CenterWe're seeking a talented Guest Service Associate to join our team at Short Pump. As a champion of customer satisfaction, you'll be responsible for delivering exceptional service and ensuring every guest leaves feeling confident and beautiful.Key Responsibilities:Provide personalized service to guests, addressing...


  • Richmond Heights, Virginia, United States MOD Pizza Full time

    MOD Pizza Job Description:We are seeking a highly motivated and experienced Customer Service Lead to join our MOD Pizza Leadership Team. As a Customer Service Lead, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization.Key Responsibilities:Be an example of MOD values and...


  • Madison Heights, Virginia, United States US Postal Service Full time

    Job SummaryAs a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a prescribed rural route. This role requires a strong commitment to customer service and the ability to work independently in a fast-paced environment.Key ResponsibilitiesDeliver mail and packages to customers along...


  • Richmond Heights, Virginia, United States Kroger Full time

    Bakery Department Leader Job DescriptionJob Summary: We are seeking a highly skilled and experienced Bakery Department Leader to join our team at Kroger. As a key member of our bakery team, you will be responsible for leading and managing the daily operations of the bakery department, ensuring exceptional customer service, and driving sales and profit...


  • Richmond Heights, Virginia, United States Wingstop Restaurants Full time

    Key Responsibilities:As a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. This includes greeting them, answering phone calls, taking and delivering orders, and providing a positive and genuine experience.What We Offer:At Wingstop, we are committed to providing our guests with...

  • Sales Leader

    1 month ago


    Richmond Heights, Virginia, United States PASSARO Full time

    Lead Our Team to SuccessPASSARO is seeking a highly motivated and experienced leader to join our organization. As a leader, you will be responsible for learning our process and developing relationships with existing and new clients. You will also lead a small team to service existing clients, research new business opportunities, and supervise team activity...


  • Colonial Heights, Virginia, United States Atlas Copco Compressors LLC -North America Customer Center Full time

    Job SummaryWe are seeking a skilled Industrial Service Technician to join our team at Atlas Copco Compressors LLC - North America Customer Center. As a key member of our team, you will be responsible for performing routine, preventative maintenance and repairs on air compressors, dryers, gas generators, and ancillary equipment at customer sites.Key...


  • Colonial Heights, Virginia, United States Atlas Copco Compressors LLC -North America Customer Center Full time

    Job SummaryWe are seeking a skilled Industrial Service Technician to join our team at Atlas Copco Compressors LLC. As a key member of our North America Customer Center, you will be responsible for performing routine, preventative maintenance and repairs on air compressors, dryers, gas generators, and ancillary equipment at customer sites.Key...


  • Richmond Heights, Virginia, United States Henrico County Virginia Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, responding to inquiries and complaints, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to customer...


  • Richmond Heights, Virginia, United States Waterway Carwash Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Waterway Carwash. As a key member of our team, you will be responsible for providing exceptional customer service, selling car wash services and merchandise, and maintaining a clean and organized...