TPA Governance Specialist
1 week ago
We are seeking a highly skilled and experienced professional to join our team as a TPA Governance Specialist. In this role, you will be responsible for overseeing the governance and oversight of Third Party Administrators (TPAs) in relation to various services, including Transfer Agency Services, Middle Office and Custody Services, Fund Administration, Performance Measurement and Client Reporting, and Information Technology.
Key Responsibilities- Maintain the TPA Due Diligence framework, including the TPA Meeting Matrix and review of TPA KPIs and SLAs.
- Facilitate a risk assessment and due-diligence site visit program for TPAs.
- Manage the escalation of service issues with TPAs and maintain key internal and external stakeholder relationships.
- Produce and present monthly governance reporting to senior management.
- Coordinate and manage the TPA Change process and pipeline, including producing key MI.
- Review TPA invoices and KPI service credits/debits to ensure alignment with agreed tariffs and business requirements.
- Support allocated projects, enhancements, and TPA Change Controls, ensuring service level descriptions are in place.
- Assist in maintaining internal and TPA risk and controls monitoring.
- Produce monthly MI reporting on TPA performance.
- Lead meetings with operational team heads to review root cause, corrective, and preventative measures relating to incidents.
- Educated to degree level or equivalent.
- Understanding of an outsourced model, preferably from a previous oversight role or experience working at a TPA.
- Strong leadership skills, with the ability to own the Governance and Oversight relationship for TPAs.
- Excellent interpersonal and relationship management skills, with the ability to communicate effectively with fund managers, team members, and external stakeholders.
- Numerate, with analytical skills and attention to detail and thoroughness.
- Good planning, organizational, and prioritization skills.
- Committed team player.
We offer a comprehensive total rewards package, including competitive compensation, pension/retirement plans, and various health, wellbeing, and lifestyle benefits. We are committed to an inclusive and supportive environment, and we welcome applications from all backgrounds. We believe diversity improves results, and we are happy to discuss flexible working arrangements and reasonable accommodations during our recruitment process.
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