Customer Support Associate

2 weeks ago


Huntersville, North Carolina, United States SAERTEX Full time

Customer Relations Representative

Location: On-Site

Reports To: Customer Relations Manager

POSITION OVERVIEW:

  • Handle incoming inquiries from clients
  • Address concerns efficiently and accurately
  • Deliver outstanding customer service
  • Foster strong client relationships

KEY RESPONSIBILITIES:

  • Generate quotes and follow up with clients
  • Assist in processing orders
  • Resolve client issues
  • Facilitate the resolution of client account challenges
  • Maintain precise client records

SKILLS REQUIRED:

  • Exceptional customer service and interpersonal skills
  • Capability to handle multiple tasks
  • Strong attention to detail
  • Basic computer proficiency

QUALIFICATIONS:

  • At least two years of experience in customer service
  • Associate's Degree
  • Proficiency in a foreign language: Spanish or German preferred

PREFERRED QUALIFICATIONS:

  • Experience in the composite or textile industry
  • Bachelor's Degree in a relevant field

WORK ENVIRONMENT:

Employees may encounter moving mechanical parts and varying temperatures.

PHYSICAL REQUIREMENTS:

Employees may need to stand, lift, and move items weighing up to 100 pounds.



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