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Merchandise Sales Associate

2 months ago

Huntersville, North Carolina, United States Home Goods Full time

About the Role:

We are seeking a highly motivated and customer-focused Merchandise Sales Associate to join our team at HomeGoods. As a Merchandise Sales Associate, you will play a key role in delivering an exceptional customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.

Key Responsibilities:

  • Customer Service: Role model established customer experience practices with internal and external customers, providing a highly satisfied customer experience.
  • Store Culture: Support and embody a positive store culture through honesty, integrity, and respect.
  • Merchandise Management: Accurately ring customer purchases/returns and count change back to customer according to established operating procedures.
  • Product Promotion: Promote credit and loyalty programs.
  • Store Recovery: Initiate and participate in store recovery as needed throughout the day.
  • Store Maintenance: Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
  • Communication: Provide and accept recognition and constructive feedback.
  • Adherence to Policies: Adhere to all labor laws, policies, and procedures.
  • Shrink Reduction: Support and participate in store shrink reduction goals and programs.
  • Safety Awareness: Participate in safety awareness and maintain a safe environment.

Requirements:

  • Customer Service Skills: Possess excellent customer service skills.
  • Flexibility: Able to work a flexible schedule to support business needs.
  • Communication and Organizational Skills: Possess strong communication and organizational skills with attention to detail.
  • Multi-Tasking: Capable of multi-tasking.
  • Adaptability: Able to respond appropriately to changes in direction or unexpected situations.
  • Physical Demands: Capable of lifting heavy objects with or without reasonable accommodation.
  • Teamwork: Works effectively with peers and supervisors.
  • Retail Experience: Retail customer experience preferred.

Benefits:

HomeGoods offers a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.