Customer Sales Associate

2 months ago

Huntersville, North Carolina, United States Keffer Volkswagen Full time

Reports to the Sales Manager

Qualifications

Education

High school diploma or equivalent required.

Licenses

Valid Driver's License

Sales License

Other Requirements

Ability to read and understand instructions and information.

Professional appearance is essential.

Exceptional communication skills are necessary.

Capability to meet the company's production and quality standards.

Physical Requirements

Ability to work outdoors in various weather conditions.

Comfortable working indoors in climate-controlled environments.

Sitting

Regularly required.

Standing

Regularly required.

Walking

Regularly required.

Bending, Twisting, and Stooping

Occasionally required.

Kneeling and Squatting

Occasionally required.

Lifting

Ability to lift between 25 lbs to 50 lbs occasionally.

Reaching and Lifting Overhead

Occasionally required.

Climbing

Stairs as needed.

Repetitive Hand/Finger Movement

Regularly required.

Grasping and Grabbing with Hands

Occasionally required.

Pushing and Pulling

Occasionally required.

General Expectations

Commit to ensuring customer satisfaction.

Identify management, production, and quality requirements through inquiry and active listening.

Participate in company meetings as necessary.

Maintain a follow-up system that promotes accountability for assigned projects.

Set personal performance goals aligned with company productivity standards and develop strategies to achieve them.

Review and assess actions regularly to optimize time management and planning.

Stay informed about industry terminology and technological advancements in products and services.

Understand and comply with federal, state, and local regulations governing the business.

Follow lawful directives from supervisors.

Adhere to established work rules and procedures.

Engage in performance management.

Foster positive interactions with colleagues to enhance workplace morale.

Uphold confidentiality and non-disclosure agreements.

Be available for evening, weekend, and holiday shifts as required.

Job-Specific Expectations

Take direct responsibility for selling vehicles while meeting dealership profit, volume, and customer satisfaction standards.

Collaborate with the sales manager to establish and achieve sales quotas for new and used vehicles.

Meet profit margin objectives for vehicle sales.

Provide courteous and prompt greetings to customers.

Consistently adhere to the established sales process.

Effectively utilize time on the sales floor to address customer needs and drive sales.

Assess each customer's vehicle requirements through inquiry and attentive listening.

Facilitate vehicle demonstrations and test drives.

Ensure customers are qualified based on their needs and purchasing capabilities.

Maintain up-to-date knowledge of new products, features, and accessories, along with their benefits to customers.

Implement a follow-up system to encourage repeat and referral business, enhancing customer satisfaction.

Stay informed about industry terminology and product advancements.

Conduct pre-delivery inspections and road tests prior to customer delivery.

Deliver vehicles to customers post-purchase, ensuring they understand the vehicle's features, warranty, and documentation, which fosters customer loyalty.

Utilize vehicle delivery as an opportunity to strengthen customer relationships.

Understand vehicle equity and values, and be prepared to explain depreciation to customers.

Handle telephone transactions with courtesy and efficiency.

Employ a consistent quotation process for purchases, trade-ins, and vehicle sales.

Assist in moving and arranging display vehicles as directed by management.

Address customer complaints with empathy and a positive attitude to enhance customer service and satisfaction.

Stay informed about the laws governing retail auto sales at all levels.

Participate in relevant training to remain current with sales techniques and departmental concerns.

Attend sales meetings regularly.

This description is not exhaustive and may be subject to change based on business needs.

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