Customer Service Representative

1 week ago


Dover Delaware, United States Massage Envy Full time
{"title": "Customer Service Representative", "content": "Unlock Your Potential at Massage Envy

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships with clients? As a Customer Service Representative at Massage Envy, you'll have the opportunity to make a real difference in people's lives while growing your skills and career.

Key Responsibilities:

  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

What We Offer:

  • Competitive base pay of $13.50-$15.00/hour plus bonuses and commissions
  • Employee referral bonus program
  • Employee Assistance Program
  • Health, dental, and vision insurance plus supplemental insurance
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 10-20% off all products

Requirements:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Be a critical thinker with excellent math and computer skills and the ability to multitask
  • Have great people skills and be able to establish positive relationships with guests
  • Be a supporter of total body care with a general knowledge of massage and skin care services

About Us:

Massage Envy is a national franchisor of independently owned and operated franchised locations. We're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

", "lang_code": "en-US"}

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