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Customer Service Representative

2 months ago

Dover, Delaware, United States Bally's Corporation Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bally's Corporation. As a key member of our call center team, you will be responsible for providing exceptional customer service to our guests, handling hotel room reservations, and ensuring a seamless experience for all callers.

Key Responsibilities:
  • Handle hotel room reservations and casino offers with professionalism and courtesy
  • Respond to guest inquiries in a timely and courteous manner
  • Utilize Microsoft Office suite programs to manage reservations and guest information
  • Work effectively in a fast-paced environment, handling a high volume of repetitive customer interactions
  • Maintain knowledge of hotel property management systems, central reservations systems, and revenue management systems
Requirements:
  • High school diploma or equivalent required
  • Strong computer literacy skills and excellent written and oral communication skills
  • Prior call center or customer service experience preferred
  • Ability to work well under pressure and maintain a professional demeanor in a fast-paced environment
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Bally's Corporation is an equal opportunity employer and welcomes applications from diverse candidates.