Customer Service Representative

1 week ago

Delaware, United States Citizens Full time
{"title": "Customer Service Representative", "content": "Deliver Exceptional Customer Experiences

As a Customer Service Representative at Citizens, you will play a vital role in creating memorable experiences for our customers. Your primary responsibility will be to provide personalized advice and solutions that meet their financial needs, while connecting them to our Bankers for further assistance.

Key Responsibilities:

  • Meet with customers to understand their financial goals and provide tailored recommendations
  • Process transactions, including cash and digital payments, while ensuring accurate and efficient service
  • Collaborate with colleagues to resolve customer issues and improve overall service quality
  • Stay up-to-date on Citizens products and benefits to effectively respond to customer inquiries

What You'll Get

  • Meaningful work and relationships: Help customers achieve their financial goals and build lasting relationships with colleagues and leadership
  • Commitment to community: Participate in volunteer opportunities and have your donations to eligible 501(c)(3) organizations matched
  • Career opportunities and rewards: See your hard work rewarded with promotions and opportunities to grow your career through training and development resources
  • Exceptional benefits: Enjoy comprehensive health care coverage, a 401K with corporate match, and more

Requirements

  • High School degree or GED
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings

Preferred Skills/Experience

  • 6 months of experience processing transactions (cash and/or digital payments)
  • Motivates others, like teammates, business partners, and specialists, through collaboration
  • Process-oriented, energetic, detail-oriented, and ability to multitask effectively

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Varies with branch needs and may include weekends and evenings
"}

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