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Customer Service Representative

2 months ago

Dover, Florida, United States GEICO Indemnity Company Full time
Billing Customer Support Representative

We're seeking highly motivated and enthusiastic individuals to join our Auto Service team as a Billing Customer Support Representative. In this role, you will receive calls from current policyholders regarding billing information or use of the internet. Responsibilities include providing general billing information, processing endorsements, taking payments, and processing payment plan changes.

Billing Customer Support Representatives will participate in an up-skilling program to complete GEICO Service Training and licensing over time.

Key Qualifications:

  • Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
  • An effective communicator who understands the importance of listening and being empathetic
  • Ability to work and grow in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Open to feedback to support your performance and development
  • Solid computer and multi-tasking skills
  • Minimum of high school diploma or equivalent

Benefits:

As an Associate, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

  • Premier Medical, Dental, and Vision Insurance with no waiting period
  • Paid Vacation, Sick, and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures

GEICO's Commitment to Diversity and Inclusion:

GEICO is an equal opportunity employer and provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.