Client Support Specialist

1 week ago

Westerville Ohio, United States Status Solutions, LLC Full time
About Us

Since our inception in 2001, Status Solutions has been at the forefront of providing innovative situational awareness technologies. Our core mission is to eliminate ignorance-based losses through advanced situational awareness tools designed to safeguard individuals and assets.

Our tailored middleware solutions guarantee that critical information reaches the appropriate stakeholders promptly, as we understand that timely information is crucial.

Who We Seek

At Status Solutions, we are in search of individuals who share our vision of enhancing every situation we encounter. Our ultimate goal is to assist others, so if you excel in a dynamic environment where your contributions can make a significant impact on society, we are eager to connect with you.

Position Overview

A Client Support Specialist at Status Solutions serves as the primary contact for all life-safety inquiries.

The Client Support Team functions as a triage unit to assess the requirements of our customers and partners, ensuring effective responses to inquiries, troubleshooting issues, and delivering exceptional support.

This role demands a vibrant approach to every interaction, embodying the Status Solutions brand with enthusiasm and professionalism.

In addition to managing a workstation and ensuring optimal Local Area Network (LAN) performance, this team member will handle customer phone calls and emails, escalating issues as necessary.

Furthermore, team members are tasked with promptly addressing Network Operations Center (NOC) errors.

At Status Solutions, the Client Support Team is committed to proactively assisting customers and the business through transparent communication, constructive feedback, and strong collaboration.

Qualifications

- Minimum of 2 years in Customer Service required; Call Center experience preferred.
- Preferred certifications: Network+ and A+.
- Exceptional organizational and time management abilities.
- Strong verbal and written communication skills.
- Proven history of proactive engagement in the workplace.
- Ability to identify and utilize resources effectively.
- Willingness to learn internal tools, including:
- Remote Access (Beyond Trust, TeamViewer)
- General Windows Server OS Knowledge
- General Linux OS (Centos, Ubuntu) Knowledge
- Basic Networking Knowledge (Basic Ports, Firewall Knowledge, DHCP vs Static IP)
- Command Line (Command Prompt, Linux Terminal, PowerShell)
- High School diploma or equivalent.
- A commitment to fostering an environment that supports the growth of Status Solutions and its network.
- Ability to identify potential leads for the Sales & SSN team.

Benefits

- Starting Annual Salary: $37,000 - $49,000, based on experience.
- Full-time positions available.
- Flexible work environment.
- Eligibility for quarterly company bonus pool.
- Company-sponsored employee medical, dental, and life/AD&D insurance.
- Generous paid time off policy.
- Ten paid company holidays.
- 401(k) matching available after six months of employment.

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