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Client Relations Specialist

2 months ago

Westerville, Ohio, United States POWERHOUSE Full time
Position Overview

Elevate your career with Powerhouse. We are seeking a Client Relations Specialist to become a vital part of our organization. Join a leading company that is consistently expanding, explore diverse business sectors, and benefit from a personalized development strategy designed to help you reach your professional aspirations.

Benefits:
  • Comprehensive Health Coverage: Includes medical, dental, vision, and additional voluntary plans.
  • Retirement Savings: 401(k) plan with company matching contributions.
  • Paid Time Off: Generous PTO, 11 company holidays, and parental leave.
  • Wellness Initiatives: Access to wellness activities and an onsite fitness center.
  • Professional Growth: Opportunities for ongoing training and professional education.
Key Responsibilities:

This role is essential for delivering service information to clients and addressing their concerns efficiently through various communication channels.

  • Order Management: Effectively handle a high volume of incoming service requests and email correspondence.
  • Service Coordination: Schedule and manage vendor partners to ensure timely service delivery.
  • Issue Resolution: Collaborate with team members and management to address and resolve client issues.
  • Client Support: Respond to client inquiries regarding services, providing suitable solutions and analyzing requests for effective resolutions.
  • Timely Communication: Ensure prompt responses to phone calls and emails, maintaining high standards of customer service.
  • Vendor Engagement: Initiate contact with potential vendor partners to foster new collaborations.
  • Data Entry: Accurately input data into the system to track client requests and create service tickets with detailed scopes of work.
  • Relationship Management: Maintain strong connections with clients and service providers through various communication methods.
  • Team Contribution: Support team objectives by achieving goals set by management.
  • Task Management: Prioritize tasks effectively, managing overlapping deadlines.
  • Independent Problem Solving: Work autonomously and resolve issues as they arise.
  • Documentation Accuracy: Ensure precise documentation of service requests and data management.
  • Composure Under Pressure: Maintain a calm demeanor in a fast-paced environment.
  • Team Collaboration: Act as a supportive team member, assisting colleagues as necessary.
  • Technical Proficiency: Demonstrate proficiency in Microsoft Office, particularly Excel, with intermediate skills or higher.
  • Software Adaptability: Comfortable utilizing various software applications.
  • Professional Standards: Uphold the values of professionalism, integrity, and teamwork that Powerhouse embodies.
Qualifications:

What You Bring:

  • One to two years of relevant experience or a combination of education and experience.
  • Preferred background in Exterior Services or Landscaping.
  • Successful completion of an MVR, background check, and drug screening.

Powerhouse is an Equal Opportunity Employer, committed to diversity and inclusion.