Front Office Coordinator

4 weeks ago


Frankfort, Kentucky, United States Commonwealth Pain & Spine Full time
Front Office Assistant

This role is the face of Commonwealth Pain and Spine as the first employee our patients see when they walk in the door, or the last that they see when they exit after their appointment.

The Front Office Assistant is expected to be friendly and compassionate and adhere to our Mission, Vision, Values, and the CP&S Patient Guarantees.

Key Responsibilities:
  • Ensure a positive patient experience by greeting and checking patients in, updating appointment status, and assisting with completion of intake forms.
  • Inspect forms for completeness and accuracy, and call patients with appointment reminders and reschedule as needed.
  • Answer all telephone calls promptly, warmly respond with information, assistance, and/or transfer the call to the appropriate person or department.
  • Establish and maintain positive relationships with referral sources, and check patients out and schedule patient for re-evaluation visits, procedures, and present appointment cards.
  • Enter all pertinent patient information and notes into the Electronic Medical Record (EMR), and scan all applicable patient paperwork.
  • Perform all other duties as assigned.

This is a critical role that requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.



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