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Customer Service Representative

2 months ago

Newport Beach, California, United States Trinity Packaging Supply LLC Full time
About Trinity Packaging Supply LLC

We are a leading provider of packaging supplies and solutions, serving over 300 distribution and manufacturing centers across North America. Our proprietary software connects businesses with our vast catalog of custom and stock packaging supplies, offering next-day delivery at competitive prices.

The Opportunity

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely order fulfillment, and resolving any issues that may arise.

Responsibilities
  • Process purchase orders according to customer requirements and inventory levels in our ERP system
  • Obtain order confirmations, tracking, and ETA from suppliers and communicate with customers
  • Manage day-to-day activities for all orders, including communication with suppliers, customers, and internal teams
  • Serve as a resource for customers on new products, services, and communication
  • Resolve order problems in a timely manner and escalate as needed
  • Schedule quarterly business reviews with customers to gather feedback and improve service
  • Have a continuous improvement mindset, recommending and implementing more efficient work processes
  • Solve discrepancies in invoicing with vendors and customers
  • Understand customer needs and ensure timely fulfillment
  • Knowledge of ERP systems is a plus, with the ability to process orders and provide support
  • Forecast customer needs and coordinate regional and national customer relationships
  • Be proactive in managing customer expectations and developing solutions to meet customer requirements
  • Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions
  • Manage projects with minimal oversight and provide tracking and progress information to customers
  • Utilize established policies, procedures, and tools to ensure maximum contribution
  • Maintain accurate data and records of sales orders, purchase orders, and inventory transactions
  • Identify opportunities for process optimization and efficiency gains within the order fulfillment workflow
  • Create, lead, and support cross-functional projects and initiatives across Operations
Qualifications & Requirements
  • Minimum 3 years of experience in Customer Service related roles
  • Proficiency in Microsoft Office (Word and Excel) and Google Docs
  • Experience with Enterprise Resource Planning (ERP) systems
  • QuickBooks experience helpful (but not required)
  • Proficiency with common customer success and customer relationship management software
  • Creative and swift problem-solving skills
  • Excellent verbal and written communication skills, organizational skills, time management, and attention to detail
  • Ability to work independently with minimal supervision and manage multiple priorities
  • Bachelor's Degree preferred, but not required
Benefits & Perks

We offer a comprehensive benefits package, including medical, dental, and vision insurance, vacation and sick time, holidays, 401k with employer contribution, and more. Our office is conveniently located close to major highways, restaurants, and shops, and we offer free snacks and drinks, gym memberships, and a fun work environment.

Compensation Range: $50,000 - $70,000 per year. The compensation range reflects our reasonable expectation at the time of posting, considering skill sets, experience, and other business needs.