Receptionist for Hotel Operations

2 months ago


Amarillo, Texas, United States Holiday Inn Express and Suites - Amarillo TX Full time
Position Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a Front Desk Attendant at our esteemed hotel may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their check-in and check-out processes while ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Guest Reception: Welcome and register guests, assign rooms, and provide essential information about hotel amenities.
  • Communication: Handle incoming inquiries via phone and in-person, addressing questions related to room availability, rates, and services.
  • Record Keeping: Maintain accurate guest records and manage billing information with confidentiality.
  • Collaboration: Work closely with housekeeping to ensure rooms are prepared for incoming guests.
  • Customer Relations: Address and resolve guest complaints and requests promptly and professionally.
  • Administrative Duties: Manage cash transactions and maintain financial records during your shift.
  • Information Dissemination: Provide guests with information regarding hotel services, local attractions, and travel directions.
  • Sales Support: Assist in promotional activities as directed by management.
  • Facility Maintenance: Ensure the lobby and common areas are clean and welcoming.
  • Additional Tasks: Perform other duties as assigned to support hotel operations.
Qualifications
  • Proficient in English, both written and verbal.
  • Strong problem-solving skills and the ability to handle challenging situations with professionalism.
  • Excellent interpersonal skills, with a focus on customer service.
  • Familiarity with safety and security protocols in a hospitality setting.
  • Experience with computer systems and software relevant to hotel management.
  • High school diploma or equivalent; prior experience in hospitality is preferred.
Benefits

As part of our team, you will enjoy a range of benefits including:

  • 401(k) retirement plan
  • Comprehensive health, dental, and vision insurance
  • Employee discounts on hotel stays

Join us at Holiday Inn Express and Suites - Amarillo TX, where we strive to provide outstanding service and create lasting memories for our guests.



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