Assistant General Manager

5 hours ago

Amarillo, Texas, United States Platinum Companies Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Platinum Companies. As a key member of our hotel management team, you will be responsible for assisting the General Manager in managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Key Responsibilities
  • Assist the General Manager in managing departmental budgets, food and beverage costs, forecasting, and monitoring activities/performance to ensure established goals are met or exceeded.
  • Recruit, train, and develop departmental personnel.
  • Provide exemplary performance for staff to follow and maintain professionalism at all times.
  • Develop business relationships and provide exceptional customer service.
  • Build strong rapport with key stakeholders/property owners through proactive and ongoing communication.
  • Provide in-depth analysis of property performance, guest, financial, and personnel data.
  • Ensure all personnel required certifications, permits, and training documentation are completed and current.
  • Perform daily, weekly, and monthly property inspections.
  • Prepare and/or approve work schedules to manage labor and payroll costs that support the property budget and forecast goals.
  • Monitor departmental personnel hours worked to prevent overtime.
  • Be proficient in all front guest service and back-of-house operations, including Food & Beverage operations.
  • Verify monies taken in against PMS reports, record appropriate transactions, and prepare and make bank deposits when the General Manager is not on site.
  • Act as a liaison between all departments and work with management in maximizing revenues, controlling payroll, and department expenses within budgeted guidelines.
  • Fulfill Manager on Duty responsibilities – Evening, weekends, and/or holidays.
Requirements
  • Proficient with current technologies and software, including business applications PMS, POS, MICROS (ERP a+), etc.
  • Excellent verbal and communication skills required.
  • Proficient in English. Bi-lingual a plus.
  • Complete understanding of hotel operations.
  • Ability to attain and maintain applicable ServSafe/Food handler/Server/CPR permits. Beverages may be inclusive of alcohol – location specific.
  • Adaptable and willing to assist other departments in time of need.
  • Ability to attend and complete Company and Brand training. Travel may be required.
  • Ability to work a flexible schedule; nights, weekends, holidays, flex-shifts.
  • Stand for an extended period of time, able to walk distances frequently.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Food and Beverage leadership experience a plus.
  • Be organized and work well in a fast-paced team environment.
  • Maintain professionalism at all times in a fast-paced team environment.
  • Clean Motor Vehicle Report (MVR).
  • 3+ years of hospitality/hotel management experience highly desirable.
  • Brand certification(s) preferred.
  • High school diploma required. College degree preferred.

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