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Assistant General Manager

2 months ago

Amarillo, Texas, United States Courtyard Amarillo Full time
Job Title: Assistant General Manager

Location: Courtyard Amarillo, 8006 I-40 West Amarillo, TX 79106

Job Type: Full-time

About Us: Highgate Hotels is a premier real estate investment and hospitality management company with a rapidly expanding presence in the US, Europe, Latin America, and the Caribbean.

Job Summary:

The Assistant General Manager is a key member of the hotel management team, responsible for driving revenue growth, improving operational efficiency, and delivering exceptional guest experiences.

Key Responsibilities:
  • Lead sales efforts, including calling on top clients, hosting events, and meeting with on-site contacts.
  • Tour operating departments daily, making adjustments as needed.
  • Conduct weekly staff meetings, including training sessions and review of sales and operations efforts.
  • Meet financial review dates and corporate directed programs in a timely manner.
  • Hold monthly financial reviews with department managers and supervisors.
  • Ensure department heads maintain budgeted productivity levels and adhere to Highgate Hotel standard accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored programs.
  • Participate in M.O.D. coverage as scheduled.
  • Maintain direct contact with management trainees.
  • Adhere to all Highgate Hotel policies and procedures.
  • Oversee and assist in the Highgate Hotel budget process.
  • Ensure training in service standards is taking place in each department.
  • Assist in creating a positive team-oriented environment focusing on the guest.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily.
  • Ensure all appropriate information for financial documents is received by the Corporate Office monthly.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
  • Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and other employees.
  • Forecast monthly the hotel's financial position, estimating revenues and line-by-line expenses.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Interview all prospective final candidates for any vacant management position within the hotel.
  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.s.
  • Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s.
  • Perform any other duties as requested by the Vice President or Regional Director of Operations.
  • Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Meet clients on the property, including meeting contacts and potential clients touring the property.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling the hotel safe are followed and occur.
  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
Qualifications:
  • At least 5-6 years progressive experience in a hotel.
  • Bachelor's Degree preferred.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate verbally and written with all levels of employees and guests.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Perform other duties as requested by management.