Hotel Operations Manager

5 days ago


Warner Robins, Georgia, United States Comfort Inn Warner Robins , Full time
Job DescriptionAs a Hotel Manager at Comfort Inn Warner Robins, you will be responsible for overseeing the daily operations of the hotel, ensuring a high standard of service and guest satisfaction. This includes supervising staff, managing budgets, and ensuring compliance with brand standards and local regulations.Key Responsibilities:
  1. Operations Management:

    • Oversee daily hotel operations, including front desk, housekeeping, and maintenance.
    • Ensure high levels of guest satisfaction by monitoring and addressing any concerns or complaints.
    • Manage room inventory and pricing strategies.
  2. Staff Management:

    • Recruit, train, and supervise hotel staff.
    • Conduct performance evaluations and provide feedback and coaching.
    • Schedule staff shifts and manage labor costs.
  3. Financial Management:

    • Prepare and manage the hotel's budget.
    • Monitor financial performance and implement cost-control measures.
    • Handle billing and financial transactions accurately.
  4. Guest Relations:

    • Ensure guests receive exceptional service.
    • Address and resolve guest issues and complaints promptly.
    • Promote hotel services and amenities to enhance guest experience.
  5. Compliance and Safety:

    • Ensure compliance with health, safety, and legal regulations.
    • Implement and oversee hotel policies and procedures.
    • Conduct regular inspections to maintain quality and safety standards.
  6. Marketing and Sales:

    • Develop and implement marketing strategies to attract guests.
    • Collaborate with sales teams to promote the hotel and increase bookings.
    • Monitor market trends and adjust strategies as needed.
  7. Administrative Duties:

    • Maintain accurate records and reports related to hotel operations.
    • Handle correspondence and communication with guests, suppliers, and other stakeholders.
    • Manage inventory and order supplies as needed.

Qualifications:

  • Proven experience in hotel management or a similar role.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in hotel management software and MS Office.
  • Ability to work flexible hours, including weekends and holidays.

Education and Experience:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Previous experience in a managerial position within the hospitality industry is highly desirable.


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