IT System Administrator

3 weeks ago


Anaheim, California, United States Shapco Inc Full time

We are looking for an IT System Administrator to join our team at Shapco Inc. As an IT System Administrator, you will be responsible for providing technical expertise, analysis, training, and implementation services related to our Enterprise Resource Planning (ERP) software, Acumatica.

The ideal candidate will have a strong background in IT support and a good understanding of ERP systems, particularly Acumatica. They will work collaboratively with stakeholders, managers, end-users, and technicians to provide first-line support for Acumatica, ensuring the system meets the organization's needs and drives efficiency and growth.

Key Responsibilities:

  • Provide technical assistance and support to Acumatica-related issues to end users.
  • Prioritize incoming calls to the Help Desk via Teams, telephone, and email to ensure courteous, timely, and effective resolution to end-user ACM issues.
  • Assist in administering, configuring, and maintaining Acumatica to ensure optimal performance.
  • Assist in ensuring data integrity and security within the ERP system.

Qualifications:

  • Associate degree in Business Management, Information Technology, Accounting, or equivalent work experience preferred.
  • Proven support experience as an ERP Support Specialist or in a similar role in a manufacturing or organization with multiple locations.
  • General knowledge of ERP software (e.g., Acumatica, Netsuite, Sage, Microsoft Dynamics or equivalent) and related modules.

This is a full-time position with a salary range of $70,000 - $90,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Please submit your application, including your resume and cover letter, to application@example.com.



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