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Electromechanical Service Engineer II

2 months ago

Tempe, Arizona, United States EV Group, Inc. Full time

Overview:

This role involves the installation, maintenance, troubleshooting, and repair of sophisticated electronic and electromechanical systems, as well as providing field service and process application support. The individual will act as an independent 'product specialist' for designated EVG product lines, assisting in the execution of intricate customer installation strategies aimed at ensuring reliability, process validation, and final approval. The position also includes training customer staff on advanced operational techniques, maintenance protocols, and process-related tasks, while delivering on-site technical assistance for the development and execution of equipment and process applications. Additionally, this role encompasses mentoring other Field Service Engineers on specific product lines.

Key Responsibilities:

  1. Deliver professional and courteous service to clients, prioritizing complete customer satisfaction.
  2. Assist clients and team members in diagnosing and resolving equipment-related process issues.
  3. Conduct on-site preventive maintenance, clean equipment as necessary, and verify operational quality.
  4. Execute start-up, warranty, and service contract tasks, ensuring hardware setup on specified systems within established timelines.
  5. Keep management updated on equipment downtimes, documenting and reporting activities as required.
  6. Troubleshoot and rectify process discrepancies, diagnosing hardware or process issues affecting equipment, facilities, or materials.
  7. Engage in local customer meetings, effectively communicating in both individual and group settings, as well as through professional email and phone correspondence.
  8. Prepare and submit all necessary documentation in a timely manner.
  9. Maintain accurate logs and records for all assigned equipment.
  10. Be available for overtime and travel on short notice, including unscheduled callouts and shifts as needed.
  11. Willingness to travel domestically and internationally, potentially up to 75% of the time, and possess a valid passport.
  12. Utilize company vehicles for business purposes, ensuring safe operation and compliance with driving regulations.
  13. Train fellow Field Service Engineers on specific product lines and company software.
  14. Assist with on-site equipment installations or complex retrofits, ensuring customer acceptance.
  15. Employ training skills to troubleshoot tools, resolving issues and minimizing downtime to enhance customer satisfaction.
  16. Perform other duties as assigned.

Additional Responsibilities:

  1. Initiate purchase orders for parts and services as needed.
  2. Maintain and repair company demonstration cleanroom equipment.
  3. Stay informed and trained on the latest company systems, methods, and safety procedures.
  4. Exhibit excellent customer service skills, both domestically and internationally.
  5. Maintain good housekeeping practices in all work environments.

Qualifications / Education / Skills and Experience:

  1. An associate or bachelor's degree in a relevant engineering discipline, along with two to four years of experience in installing or repairing semiconductor or electronic production equipment.
  2. Advanced skills in electromechanical troubleshooting.
  3. Familiarity with quality improvement processes and terminology.
  4. Ability to identify and resolve complex process-related system challenges.
  5. Strong communication skills and professional conduct with customers, management, and colleagues.
  6. Proficient in PC applications, including Windows and the MS Office suite.
  7. Preferred training in Kepner-Tregoe Problem Solving and Decision Making.

Physical Requirements:

  1. This position requires regular standing, sitting, reaching, stooping, kneeling, crouching, crawling, and lifting/moving up to 50 pounds. Visual acuity is necessary. The individual must frequently use hands to handle or feel objects, tools, or controls and occasionally reach above shoulder level.
  2. Ability to wear appropriate cleanroom attire and work within the cleanroom environment for up to 75% of the time.

This job description does not imply that these are the only responsibilities to be performed by the employee. The employee may be required to follow additional job-related instructions and perform other job-related duties as requested by authorized personnel.