Service Desk Technician II

2 weeks ago


Tempe, Arizona, United States Progilisys Full time
Job Title: Service Desk Tech II

Job Type: Contract to Hire

Location: Tempe, AZ

About the Role:

We are seeking a highly skilled Service Desk Technician II to lead our daily operations, manage the service desk team, and drive continuous improvement with industry best practices. As a key member of our team, you will provide exceptional customer service, troubleshoot complex technical issues, and collaborate with cross-functional teams to ensure seamless service delivery.

Responsibilities:

  • Serve as the escalation point for all requests and incidents, assisting team members and clients with issues related to connectivity, access, computer hardware, operating system, and software applications.
  • Develop and maintain phone/ticket escalation processes.
  • Identify the root cause of healthcare application issues and communicate findings to appropriate teams.
  • Support and troubleshoot Windows operating system and applications.
  • Review and assess Service Level Agreements (SLAs) to set expectations and measure performance.
  • Provide after-hours on-call support as needed.

Requirements:

  • 4+ years of experience in an IT support role.
  • Experience with help desk ticketing systems and managing ticket queues.
  • Freshdesk experience is desirable.
  • Proficiency and working knowledge of Active Directory, Exchange mailbox administration, and the ability to write and edit Group Policy Objects.
  • Experience with Microsoft Office/Microsoft 365.
  • Windows 10 Pro experience.
  • Windows server administration experience preferred.
  • NinjaOne or SCCM experience.
  • Experience with IT Documentation software.
  • Experience using system/network monitoring tools.

What We Offer:

As a Service Desk Technician II at Progilisys, you will have the opportunity to work with a talented team, develop your technical skills, and contribute to the success of our organization. We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment.



  • Tempe, Arizona, United States IT1 Full time

    Job Title: Service Desk Technician IIJob Summary:We are seeking a highly motivated and detail-oriented Service Desk Technician II to join our team at IT1. As a Service Desk Technician II, you will be responsible for providing exceptional technical support to our clients, troubleshooting issues, and resolving problems in a timely and professional manner.Key...


  • Tempe, Arizona, United States MasTec Full time

    Job Title: IT Service Desk Analyst I or IIJoin MasTec's Clean Energy & Infrastructure Group as an IT Service Desk Analyst I or II and be part of a dynamic team that supports the day-to-day computer operations of our organization.Key Responsibilities:Provide technical support to users via phone, email, or in-personAssist with maintaining computer equipment...


  • Tempe, Arizona, United States Progilisys Full time

    Job Title: Service Desk Tech IIJob Type: Contract to HireLocation: Tempe, AZThe Service Desk Technician (Tier 2) plays a crucial role in leading the daily operations of the service desk, managing the service desk team, and ensuring that the service desk consistently improves with industry best practices. This position requires a customer-friendly attitude...


  • Tempe, Arizona, United States Trane Technologies Full time

    Service Coordinator II Job SummaryTrane Technologies is seeking a highly organized and detail-oriented Service Coordinator II to join our team in Tempe, AZ. As a key member of our operations team, you will be responsible for planning, coordinating, and controlling activities of operational resources to ensure seamless execution of service agreements and...


  • Tempe, Arizona, United States MasTec Full time

    Job SummaryThe IT Service Desk Analyst is a key member of the MasTec Clean Energy & Infrastructure team, responsible for providing technical support and assistance to employees and customers. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesProvide technical...


  • Tempe, Arizona, United States Gulfstream Aerospace Corporation Full time

    Job Title: Interior Installation Technician IIJoin Gulfstream Aerospace Corporation as an Interior Installation Technician II and contribute to the design, development, and manufacturing of the world's most technologically-advanced business jet aircraft.Job Summary:The Interior Installation Technician II works under general supervision to remove, install,...

  • Mobile Technician II

    3 weeks ago


    Tempe, Arizona, United States Penske Full time

    Job SummaryPenske is seeking a skilled Mobile Technician II to join our team. As a Mobile Technician II, you will be responsible for assisting in the repair and diagnosis of major components, as well as removing and replacing major components at the direction of the PFM Asset Supervisor.Key ResponsibilitiesPerform preventive maintenance (PM) services and...


  • Tempe, Arizona, United States North Wind Group Full time

    Job Title: Archaeological Field Technician IINorth Wind Resource Consulting is seeking a highly skilled and experienced Archaeological Field Technician II to join our team in Tempe, Arizona.Job Summary:The successful candidate will provide in-field and clerical support for projects located within the greater Phoenix area and across Arizona. This role...


  • Tempe, Arizona, United States Gulfstream Aerospace Corporation Full time

    Job Title: Interior Installation Technician IIJoin Gulfstream Aerospace Corporation, a leading manufacturer of business jet aircraft, as an Interior Installation Technician II. In this role, you will work under general supervision to remove, install, and/or fabricate aircraft interiors, including trim, carpet, soundproofing, light structure, cabinetry,...


  • Tempe, Arizona, United States North Wind Group Full time

    Job Title: Archaeological Field Technician IINorth Wind Resource Consulting is seeking a highly motivated and experienced Archaeological Field Technician II to join our team in Tempe, Arizona. As a key member of our cultural resource management team, you will be responsible for providing in-field and clerical support for projects located within the greater...


  • Tempe, Arizona, United States North Wind Group Full time

    Job Title: Archaeological Field Technician IINorth Wind Resource Consulting is seeking a highly motivated and experienced Archaeological Field Technician II to join our team in Tempe, Arizona. As a key member of our cultural resource management team, you will be responsible for providing in-field and clerical support for projects located within the greater...

  • Service Technician

    3 weeks ago


    Tempe, Arizona, United States Big Brand Tire & Service Full time

    Job OverviewBig Brand Tire & Service is seeking a skilled Service Technician to join our team. As a Service Technician, you will play a critical role in ensuring the smooth operation of our tire and automotive repair service center.Key ResponsibilitiesPerform basic preventive maintenance tasks, including tire rotations and oil changes.Repair tires and...

  • R&D Technician II

    3 weeks ago


    Tempe, Arizona, United States MILLENNIUMSOFT Full time

    Job Title: R&D Technician IIJob Summary:We are seeking a skilled R&D Technician II to join our team at MillenniumSoft. As a key member of our product development team, you will contribute to the design and development of new products, materials, and technologies.Key Responsibilities:Assist in concept generation, design, development, and evaluation of new...

  • R&D Technician II

    2 weeks ago


    Tempe, Arizona, United States MILLENNIUMSOFT Full time

    Job Title: R&D Technician IIWe are seeking a highly skilled R&D Technician II to join our team at MillenniumSoft. As a key member of our product development team, you will be responsible for assisting in the design and development of new products, materials, and technologies.Key Responsibilities:Assist in concept generation, design, development, and...


  • Tempe, Arizona, United States Cox Full time

    Job SummaryWe are seeking a highly skilled Mobile Reefer Trailer Technician II to join our team at Fleet Services by Cox Automotive. As a key member of our team, you will be responsible for performing certified DOT inspections, preventative maintenance inspections, and light repairs on refrigerated trailers and equipment.Key ResponsibilitiesPerform certified...


  • Tempe, Arizona, United States MasTec Full time

    Job SummaryMasTec's Clean Energy & Infrastructure Group is seeking a skilled IT Service Desk Analyst to assist with maintaining day-to-day computer operations. This role involves providing technical support to staff and customers, troubleshooting issues, and participating in the implementation of new systems.Key ResponsibilitiesProvide technical support to...


  • Tempe, Arizona, United States AMR Full time

    Job Title: Mechanic IIAMR is seeking a skilled Mechanic II to join our team. As a Mechanic II, you will be responsible for performing preventive maintenance and repairs on AMR vehicles assigned.Key Responsibilities:Perform mechanical and electrical repairs as per policies and procedures.Respond to vehicle breakdowns in the field when requested.Assist other...


  • Tempe, Arizona, United States KDC Service & Maintenance Full time

    Job SummaryAt KDC Service & Maintenance, we are seeking a skilled Construction Service Technician to join our team. As a key member of our facilities maintenance team, you will be responsible for performing a variety of tasks, including minor equipment and building repairs, responding to emergency safety concerns, and documenting daily work activity.Key...


  • Tempe, Arizona, United States HEICO Full time

    About HEICO and Robertson Fuel SystemsHEICO is a world leader in the design, development, and manufacturing of crashworthy fuel systems. For over 45 years, Robertson Fuel Systems, a HEICO company, has been dedicated to saving lives by providing innovative fuel solutions that prevent post-incident fires.Job SummaryWe are seeking a skilled Mechanical Assembly...


  • Tempe, Arizona, United States Robertson Fuel Systems Full time

    About Robertson Fuel SystemsWe are a world leader in the design, development, and manufacturing of crashworthy fuel systems. Our technology, experience, and capability in fuel containment are paramount to both our defense and civil customers. Engineered to help prevent post-incident fires, our fuel solutions save lives.Job SummaryWe are seeking a skilled...