Field Service Engineer II

3 days ago

Tempe, Arizona, United States EV Group Full time
Job Summary:

This position entails the installation, service, and repair of complex electronic and electromechanical equipment, site service, and field process applications. The ideal candidate will possess advanced electromechanical troubleshooting skills and be able to identify and solve advanced process-related system problems.

The Field Service Engineer II will be responsible for providing professional and courteous service to customers, assisting customers and other personnel in identifying and repairing equipment-related process problems, and performing onsite preventative maintenance and clean equipment as required.

The position requires the ability to communicate and demonstrate professional conduct with all levels of customers, management, and coworkers, as well as advanced PC skills (Windows, MSOffice suite). Kepner-Tregoe Problem Solving and Decision Making training is preferred.

Key Responsibilities:
Provides professional and courteous service to customers
Assists customers and other personnel in identifying and repairing equipment-related process problems
Performs onsite preventative maintenance and clean equipment as required
Troubleshoots and corrects process variations on systems
Diagnoses sources of hardware or process problems on equipment, facilities, or wafers
Participates in local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings, and communicates professionally by email and telephone, as needed
Prepares and submits all required paperwork on a timely, routine basis
Maintains all assigned equipment logs and records promptly and thoroughly
Works overtime and/or travel on short notice, including unscheduled callouts from home and other shifts, as needed
Must be able to travel domestically and internationally overnight, as needed, up to 75% of the time
Must possess a valid passport
This position requires the use of EVG hired vehicles on EVG business
Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, and have acceptable driving privileges
Trains other Field Service Engineers on specific product lines and company software (timecards, expense reporting, drawings, parts)
Assists and completes onsite equipment installations or complex retrofits on equipment and obtains Final Acceptance by the customer
Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime
Keeps equipment running properly and efficiently to enhance customer satisfaction
Other duties, as assigned

Additional Responsibilities:
Initiates purchase orders for parts and service
Maintains and performs repairs on company demo cleanroom equipment
Keeps informed and trained on company's most current systems, methods, and procedures, including site safety
Demonstrates excellent customer service skills (foreign and domestic)
Exhibits good housekeeping practices in all work areas

Qualifications:
This position requires an associate degree or bachelor's degree in a related engineering field plus two (2) years of experience or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
Advanced electromechanical troubleshooting skills.
Knowledge of quality improvement process methods and terminology.
Ability to identify and solve advanced process-related system problems.
Ability to communicate and demonstrate professional conduct with all levels of customers, management, and coworkers.
Must have advanced PC skills (Windows, MSOffice suite). Kepner-Tregoe Problem Solving and Decision Making training, preferred.

Physical Demands:
While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds.
Visual acuity required.
Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.
Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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