Service Desk Technician II

1 day ago


Tempe, Arizona, United States IT1 Full time
Job Title: Service Desk Technician II

Job Summary:

We are seeking a highly motivated and detail-oriented Service Desk Technician II to join our team at IT1. As a Service Desk Technician II, you will be responsible for providing exceptional technical support to our clients, troubleshooting issues, and resolving problems in a timely and professional manner.

Key Responsibilities:

  • Provide technical support via phone, email, and chat to clients
  • Troubleshoot and resolve issues related to Microsoft Operating Systems, Microsoft Office Products, and mobile devices
  • Assist clients with password resets, network printer additions, and VPN connectivity issues
  • Utilize remote access tools to control user computers and troubleshoot connectivity problems
  • Document and track client issues using a ticketing system
  • Collaborate with internal teams to resolve complex technical issues

Requirements:

  • 3-5 years of experience in a call center or service desk environment
  • Knowledge of various PC hardware and software applications, including Windows 7, Windows 10, and Windows 11
  • Office 365 support and user creation/termination skills
  • Effective troubleshooting and documentation skills
  • Ability to work in a fast-paced environment and prioritize tasks efficiently

Preferred Qualifications:

  • Associate degree in a technical field
  • ITIL certification
  • Experience with ConnectWise or other ticketing systems

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].



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