Service Desk Technician II
1 day ago
Job Summary:
We are seeking a highly motivated and detail-oriented Service Desk Technician II to join our team at IT1. As a Service Desk Technician II, you will be responsible for providing exceptional technical support to our clients, troubleshooting issues, and resolving problems in a timely and professional manner.
Key Responsibilities:
- Provide technical support via phone, email, and chat to clients
- Troubleshoot and resolve issues related to Microsoft Operating Systems, Microsoft Office Products, and mobile devices
- Assist clients with password resets, network printer additions, and VPN connectivity issues
- Utilize remote access tools to control user computers and troubleshoot connectivity problems
- Document and track client issues using a ticketing system
- Collaborate with internal teams to resolve complex technical issues
Requirements:
- 3-5 years of experience in a call center or service desk environment
- Knowledge of various PC hardware and software applications, including Windows 7, Windows 10, and Windows 11
- Office 365 support and user creation/termination skills
- Effective troubleshooting and documentation skills
- Ability to work in a fast-paced environment and prioritize tasks efficiently
Preferred Qualifications:
- Associate degree in a technical field
- ITIL certification
- Experience with ConnectWise or other ticketing systems
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].
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