Electronics Field Service Specialist
4 weeks ago
This role involves the installation, maintenance, and repair of complex electronic and electromechanical equipment, as well as providing technical support for customer sites. The ideal candidate will have a strong understanding of semiconductor production processes and be able to troubleshoot and resolve issues efficiently.
Key Responsibilities:
- Provide professional service to customers, ensuring complete satisfaction.
- Assist customers and other personnel in identifying and repairing equipment-related process problems.
- Perform onsite preventative maintenance, clean equipment as required, and verify operational quality.
- Conduct start-up, warranty, paid service, and service contract activities, including hardware setup within established time frames.
- Keep management informed of downtime situations, document, log, and report activities as required.
- Troubleshoot and correct process variations on systems, diagnose sources of hardware or process problems on equipment, facilities, or wafers.
- Participate in local customer meetings, communicate orally with customers in face-to-face, one-on-one settings, group settings, and communicate professionally by email and telephone as needed.
- Prepare and submit all required paperwork on a timely, routine basis.
- Maintain all assigned equipment logs and records promptly and thoroughly.
- Work overtime and/or travel on short notice, including unscheduled callouts from home and other shifts as needed.
- Travel domestically and internationally overnight, up to 75% of the time, and possess a valid passport.
- Operate EVG hired vehicles on EVG business, requiring a valid driver's license and acceptable driving privileges.
- Train other Field Service Engineers on specific product lines and company software.
- Assist in onsite equipment installations or complex retrofits on equipment and obtain Final Acceptance by the customer.
- Utilize training skills to troubleshoot tools, resolve issues, and minimize downtime, keeping equipment running properly and efficiently to enhance customer satisfaction.
Additional Responsibilities:
- Initiate purchase orders for parts and service.
- Maintain and perform repairs on company demo cleanroom equipment.
- Stay informed and trained on company's most current systems, methods, and procedures, including site safety.
- Demonstrate excellent customer service skills, both foreign and domestic.
- Exhibit good housekeeping practices in all work areas.
Requirements:
- An associate degree or bachelor's degree in a related engineering field, plus two years of experience, or up to four years of experience installing/repairing semiconductor/electronic production equipment.
- Advanced electromechanical troubleshooting skills.
- Knowledge of quality improvement process methods and terminology.
- Ability to identify and solve advanced process-related system problems.
- Ability to communicate and demonstrate professional conduct with all levels of customers, management, and coworkers.
- Advanced PC skills, including Windows and MS Office suite.
- Kepner-Tregoe Problem Solving and Decision Making training, preferred.
Physical Demands:
- Regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds, with visual acuity required.
- Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.
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