Electronics Field Service Specialist

4 weeks ago


Tempe, Arizona, United States EV Group, Inc. Full time
Job Summary

This role involves the installation, maintenance, and repair of complex electronic and electromechanical equipment, as well as providing technical support for customer sites. The ideal candidate will have a strong understanding of semiconductor production processes and be able to troubleshoot and resolve issues efficiently.

Key Responsibilities:

  • Provide professional service to customers, ensuring complete satisfaction.
  • Assist customers and other personnel in identifying and repairing equipment-related process problems.
  • Perform onsite preventative maintenance, clean equipment as required, and verify operational quality.
  • Conduct start-up, warranty, paid service, and service contract activities, including hardware setup within established time frames.
  • Keep management informed of downtime situations, document, log, and report activities as required.
  • Troubleshoot and correct process variations on systems, diagnose sources of hardware or process problems on equipment, facilities, or wafers.
  • Participate in local customer meetings, communicate orally with customers in face-to-face, one-on-one settings, group settings, and communicate professionally by email and telephone as needed.
  • Prepare and submit all required paperwork on a timely, routine basis.
  • Maintain all assigned equipment logs and records promptly and thoroughly.
  • Work overtime and/or travel on short notice, including unscheduled callouts from home and other shifts as needed.
  • Travel domestically and internationally overnight, up to 75% of the time, and possess a valid passport.
  • Operate EVG hired vehicles on EVG business, requiring a valid driver's license and acceptable driving privileges.
  • Train other Field Service Engineers on specific product lines and company software.
  • Assist in onsite equipment installations or complex retrofits on equipment and obtain Final Acceptance by the customer.
  • Utilize training skills to troubleshoot tools, resolve issues, and minimize downtime, keeping equipment running properly and efficiently to enhance customer satisfaction.

Additional Responsibilities:

  • Initiate purchase orders for parts and service.
  • Maintain and perform repairs on company demo cleanroom equipment.
  • Stay informed and trained on company's most current systems, methods, and procedures, including site safety.
  • Demonstrate excellent customer service skills, both foreign and domestic.
  • Exhibit good housekeeping practices in all work areas.

Requirements:

  • An associate degree or bachelor's degree in a related engineering field, plus two years of experience, or up to four years of experience installing/repairing semiconductor/electronic production equipment.
  • Advanced electromechanical troubleshooting skills.
  • Knowledge of quality improvement process methods and terminology.
  • Ability to identify and solve advanced process-related system problems.
  • Ability to communicate and demonstrate professional conduct with all levels of customers, management, and coworkers.
  • Advanced PC skills, including Windows and MS Office suite.
  • Kepner-Tregoe Problem Solving and Decision Making training, preferred.

Physical Demands:

  • Regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds, with visual acuity required.
  • Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.


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