Customer Service Professional

2 weeks ago


Tempe, Arizona, United States Community Choice Financial Family of Brands Full time
Job Title:

Customer Service Representative

About Us:

At Community Choice Financial Family of Brands, we strive to deliver exceptional customer experiences and provide accessible financial solutions. As a trusted ally for individuals seeking quick and reliable financial services, our goal is to make a positive impact on people's lives.

Estimated Salary:

$40,000 - $60,000 per year (dependent on experience and location)

Job Description:

We are seeking a highly skilled Customer Service Representative to join our team. As a key player in our fast-paced environment, you will build strong connections with our diverse customer base, ensuring seamless transactions and delivering exceptional in-store experiences.

Your primary responsibilities will include:

  • Building lasting relationships with customers to drive repeat business
  • Reviewing, validating, and processing customer transactions with accuracy
  • Maximizing customer success by offering personalized financial services
  • Maintaining customer information with precision and integrity into our Point-of-Sale system
  • Assisting in customer account management and collections
  • Maintaining internal and external store appearance and adhering to cleanliness standards
Required Skills and Qualifications:

To be successful in this role, you must possess the following skills and qualifications:

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Professional demeanor with customers and peers
  • Meticulous attention to detail and ability to accurately enter data
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
Benefits:

We offer a comprehensive benefits package, including:

  • A comprehensive new hire training program
  • Access to a robust learning management system
  • Performance-based career advancement opportunities
  • Educational reimbursement program
  • Multiple coverage choices for medical insurance
  • Traditional 401(k) and Roth 401(k) Retirement plan
  • Company-sponsored life and AD&D insurance


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