Customer Service Ambassador

6 days ago


Tempe, Arizona, United States Community Choice Financial Family of Brands Full time
Overview

At Community Choice Financial Family of Brands, we're dedicated to delivering exceptional financial services to our customers. As a Customer Service Representative, you'll play a vital role in our fast-paced environment by building strong connections with our diverse customer base and ensuring seamless transactions.

Job Responsibilities
  • Forge meaningful relationships with customers to drive repeat business.
  • Skillfully review and process customer transactions, including check cashing, money transfer, and customer payments.
  • Proactively provide personalized financial solutions that meet the unique needs of each customer.
  • Enter and maintain accurate customer information into our Point-of-Sale system.
  • Build new business through inbound and outbound call campaigns.
  • Assist with customer account management and collections by accepting payments and monitoring appointments.
  • Maintain store appearance and adhere to cleanliness standards to enhance the customer experience.
  • Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Requirements and Qualifications

To succeed in this role, you'll need:

  • A high school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • A professional demeanor when interacting with customers and colleagues.
  • Meticulous attention to detail and accuracy when entering data.
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
What We Offer

We're committed to providing a supportive work environment and competitive compensation package, which includes:

  • A comprehensive new hire training program.
  • Access to a robust learning management system for ongoing professional development.
  • Performance-based career advancement opportunities.
  • An Educational Reimbursement Program (up to $10,000 per 12-month period after five years with the Company).
  • Multiple coverage choices for medical insurance, including free telemedicine and medical spending accounts.
  • A traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-sponsored Life and AD&D Insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance.
Estimated Salary: $40,000 - $60,000 per yearAbout Us

Since 1987, our mission has been to provide rave-worthy customer experiences. We offer a range of financial services, including Loans, Money Orders, Wire Transfers, Green Dot Visa Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH.



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