Front Desk Representative

3 days ago


West Des Moines, Iowa, United States Arbor Lodging Management Full time

Job Summary

Arbor Lodging Management is seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional guest service, handling reservations and check-ins, and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Greet and register guests in a friendly and professional manner
  • Assist with taking reservations, pre-registrations, and room blocking
  • Process payments and handle guest issues in a timely and efficient manner
  • Communicate effectively with guests and internal teams to resolve concerns and requests
  • Maintain a clean and organized front desk area

Requirements:

  • Hotel front desk experience preferred
  • Knowledge of reservation systems and software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • High school diploma or equivalent required

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About Arbor Lodging Management:

We are a leading hotel investment and management company with a portfolio of hotels across the United States. Our culture is focused on connecting our guests with exceptional experiences and providing a positive and inclusive work environment for our team members.

Equal Employment Opportunity:

Arbor Lodging Management is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.



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