Front Desk Operations Coordinator

3 days ago


Buffalo, New York, United States Integral Hospitality Full time
Job Title: Front Desk/Night Audit

We are seeking a highly skilled individual to fill the role of Front Desk/Night Audit at Integral Hospitality. This is an excellent opportunity for a customer-focused professional to join our team and contribute to delivering exceptional guest experiences.

Job Responsibilities:

  • Register and assign rooms to guests in a timely and efficient manner.
  • Confirm phone and online reservations, ensuring seamless communication with guests.
  • Respond promptly to guest needs, requests, and complaints, providing solutions-oriented service.
  • Collect payment from departing guests, maintaining accurate records.
  • Keep detailed records of occupied rooms and guests, facilitating effective communication among departments.
  • Run overnight audits and reports, analyzing data to optimize operational efficiency.

Requirements:

  • Prior experience in customer service, front desk operations, or related fields, demonstrating strong interpersonal skills.
  • Ability to build rapport with guests, fostering a positive atmosphere.
  • Strong organizational skills, with attention to detail and accuracy.
  • Excellent written and verbal communication skills, conveying information clearly and professionally.

The estimated salary for this role is $55,000 - $65,000 per annum, depending on location and experience.



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