Front Desk Operations Manager
3 weeks ago
Buffalo Lodging Associates, LLC is seeking a motivated and customer-focused Night Auditor to join our team. This is an excellent opportunity to develop your skills and expertise in hospitality management while providing exceptional service to our guests.
About the Role
The Night Auditor will be responsible for managing the front desk operations during overnight hours, ensuring the smooth operation of the hotel's check-in/check-out process, and maintaining accurate financial records.
You will be required to greet guests, complete check-in/check-out procedures, and handle cash, credit card information, and goods at the property. Additionally, you will assist with administrative tasks, such as preparing reports and updating records.
The ideal candidate will possess excellent communication skills, be able to multitask, and maintain confidentiality when handling sensitive guest information.
Responsibilities- Greet guests, complete check-in/check-out procedures, and handle cash, credit card information, and goods at the property
- Identify the needs of each guest and provide relevant information regarding hotel services and amenities
- Take reservations from incoming callers, input pertinent information into the hotel management system, and update or cancel reservations as requested by the guest
- Organize previous shifts' paperwork, close and balance all room accounts and vouchers, investigate and analyze out-of-balance situations, run trial balance reports, and perform night audit tasks
- Prepare guest folios for express check-out and ensure that all transactions are accurately recorded and processed
- Paid weekly (every Friday)
- Medical, Dental & Vision Insurance
- Competitive 401(k) Retirement Savings Plan with generous employer match
- Paid vacation and sick time
- Paid holidays
- Tuition reimbursement
- Flexible spending account
- Company-paid life insurance
- Company-paid short-term disability insurance
- Long-term disability insurance
- Employee assistance program
- Hotel discounts for you, your friends, and family
- Wellness programs
- Monthly employee appreciation activities and events
- Learning and development opportunities
- Employee referral program
Salary Range: $16.50 - $17.50 per hour.
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