Retail Sales Representative
1 week ago
POSITION SUMMARY:
The Sales Associate is essential in cultivating a customer-centric and product-oriented sales environment, where core values and guiding principles influence all store operations to deliver an outstanding customer experience and maximize profitability.
We are passionate about our mission, and together with our teams, we foster an exceptional workplace for growth, learning, and development.KEY RESPONSIBILITIES:
- Achieving Sales Goals
- Meet company sales objectives by utilizing effective sales strategies and imparting product knowledge to customers.
- Stay informed about ongoing sales, promotions, pricing, and visual presentation standards.
- Ensure excellence in merchandise handling, presentation, loss prevention, and other assigned tasks.
- Contribute to visual merchandising initiatives, including monthly store setups and zone maintenance.
- Demonstrate and uphold the Most Amazing Personal Service (MAPS) standards for a cohesive omnichannel experience.
- Address customer inquiries and concerns swiftly and effectively.
- Facilitate a smooth and efficient checkout process, remaining knowledgeable about payment policies, returns, security practices, and other operational procedures.
- Influence purchasing decisions at checkout and achieve add-on sales targets, including gift card promotions.
- Enroll customers in loyalty programs and foster lasting relationships through personalized service.
- Maintain up-to-date knowledge of current product offerings both in-store and online.
- Engage with customers regularly using the customer contact book.
- Assist in replenishment efforts to ensure the store remains well-stocked.
- Support order fulfillment and visual merchandising tasks as assigned.
- Help maintain cleanliness and organization within the store.
- Encourage a collaborative and inclusive approach to problem-solving.
- Pursue personal development opportunities and welcome constructive feedback.
This role may encompass multiple brands with slight variations in responsibilities.
QUALIFICATIONS:
- High School diploma or equivalent
- Experience in retail or sales is preferred
- Minimum age of 18
- Strong communication and customer service skills
- Ability to adapt to company-provided technology
- Effective organizational skills and capability to manage multiple tasks in a fast-paced environment
- Ability to communicate effectively with customers, colleagues, and management
- Regular attendance is essential to ensure adequate store coverage and meet company objectives. Flexibility to work evenings, weekends, and holidays is required
- Continuous walking/standing throughout an 8-hour shift
- Occasional lifting of up to 50 lbs. (1-33% of shift)
- Frequent climbing (34%-66% of shift)
Accommodations are available for applicants with disabilities. Please contact your local Store Manager for assistance with accommodation requests.
Chico's FAS, Inc. is an equal opportunity employer that values diversity and does not discriminate based on various protected categories under the law.
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