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Retail Sales Representative

2 months ago

Novi, Michigan, United States Chico's Full time
Become a Key Player in Retail Success

POSITION SUMMARY:

The Sales Associate is essential in cultivating a customer-centric and product-oriented sales environment, where core values and guiding principles enhance all store operations to deliver an outstanding customer experience and maximize profitability.

We are passionate about our mission, and together with our teams, we foster an exceptional atmosphere for work, learning, and growth.

KEY RESPONSIBILITIES:
- Achieving Sales Goals
  • Meet and exceed company sales objectives by utilizing effective sales strategies and sharing product insights with customers.
  • Stay informed about ongoing sales promotions, pricing, and visual presentation standards.
  • Ensure high standards in merchandise handling, presentation, loss prevention, and other assigned tasks.
  • Contribute to visual merchandising efforts, including monthly store setups and area maintenance.
- Enhancing Customer Experience
  • Demonstrate and promote the Most Amazing Personal Service (MAPS) standards for a seamless omnichannel experience.
  • Address customer inquiries and concerns promptly and effectively.
  • Facilitate a smooth and efficient checkout process, remaining knowledgeable about payment policies, returns, security measures, and other operational protocols.
  • Influence purchasing decisions at checkout and achieve add-on sales targets, including gift card promotions.
  • Enroll customers in loyalty programs and foster enduring relationships through personalized service.
  • Maintain up-to-date knowledge of current product offerings both in-store and online.
  • Keep regular contact with customers using the customer engagement book.
- Operational Efficiency
  • Assist in replenishment efforts to ensure the store remains well-stocked.
  • Support order fulfillment and visual merchandising tasks as assigned.
  • Help uphold store cleanliness and organization.
- Team Collaboration and Development
  • Encourage a collaborative and inclusive approach to problem-solving.
  • Pursue personal development opportunities and embrace constructive feedback.
Additional responsibilities may be assigned as needed.

This role may encompass various brands with minor variations in duties.

REQUIREMENTS:
  • High School diploma or equivalent
  • Preferably, experience in retail or sales
  • Minimum age of 18
  • Strong communication and customer service abilities
  • Ability to adapt to company-provided technology
  • Effective organizational skills and capability to manage multiple tasks in a fast-paced environment
  • Ability to communicate effectively with customers, colleagues, and management
  • Regular attendance is crucial to ensure adequate store coverage and meet company objectives. Flexibility to work evenings, weekends, and holidays is necessary
PHYSICAL DEMANDS:
  • Continuous walking/standing throughout an 8-hour shift
  • Occasional lifting of up to 50 lbs. (1-33% of shift)
  • Frequent climbing (34%-66% of shift)
We are consistently looking for talented individuals to enhance our store teams. Upon receiving your application, we will evaluate if your qualifications align with our requirements when a position becomes available.

Accommodations are available for applicants with disabilities. Please reach out for assistance with accommodation requests.

Chico's FAS, Inc. is an equal opportunity employer that values diversity and does not discriminate based on various protected categories under the law.