Retail Sales Associate

2 months ago


Novi, Michigan, United States Rockler Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, assisting customers with their woodworking needs, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service: Greet and engage with customers, assess their needs, and provide solutions to their problems.
  • Product Knowledge: Develop a working knowledge of our woodworking tools and equipment, and be able to recommend products to customers.
  • Store Maintenance: Maintain a clean and organized store environment, including facing, dusting, and general housekeeping.
  • Cash Handling: Work with cash registers and process payments accurately and efficiently.
Additional Responsibilities for Key Holder
  • Store Operations: Open and close the store as directed by the store manager, and perform other management tasks as assigned.
  • Cash Handling: Work with cash registers and process payments accurately and efficiently.
  • Customer Refunds: Handle customer refunds and overrides, and prepare necessary documentation in accordance with prescribed procedures.
Requirements
  • Excellent Customer Service Skills: Provide exceptional customer service and ensure a positive shopping experience.
  • Woodworking Knowledge: Have a passion for woodworking and be able to assist customers with their woodworking needs.
  • Communication Skills: Possess excellent communication and listening skills, and be able to work effectively with customers and colleagues.
  • Physical Demands: Ability to stand for long periods of time, lift up to 50 lbs, and safely participate in team lifting.
  • Availability: Flexibility to work a 5-day retail schedule, including weekends and holidays.
Benefits and Perks
  • Competitive Pay: Earn a competitive hourly wage.
  • Benefits Package: Eligible for health, dental, and vision benefits, as well as a 401(k) profit-sharing plan.
  • Employee Discounts: Enjoy discounts on Rockler products and services.
  • Employee Assistance Program: Access to an employee assistance program for support and resources.


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