Service Dispatcher
4 days ago
A to Z Statewide Plumbing, Inc. is a leading provider of plumbing services in the [region]. With a strong reputation for reliability and expertise, we serve a diverse range of commercial and residential clients.
We are seeking an experienced Dispatch Assistant to join our team and help us deliver exceptional customer service and satisfaction.
Salary: $45,000 - $60,000 per year, depending on experience.
Key ResponsibilitiesThe successful candidate will have the following responsibilities:
- Coordinate and manage work orders and assignments for technicians
- Provide exceptional customer service via phone and email
- Respond to customer inquiries and resolve issues in a timely manner
- Collaborate with other departments to ensure seamless delivery of services
- Maintain accurate and up-to-date records of customer interactions and work orders
To be considered for this role, candidates must possess the following qualifications:
- High school diploma or equivalent required
- 1+ year of call center experience (preferred)
- 2+ years of customer service experience (preferred)
- Must be able to work well under pressure and be open to constructive criticism
- Must possess basic to intermediate computer knowledge and ability to multitask
- Must demonstrate excellent communication skills and problem-solving abilities
- Must be a team player in working with coworkers and possess interpersonal skills both on the phone and in person
- Must have a clear and pleasant speaking voice and be fluent in English and Spanish
- Must have excellent listening skills and ability to translate that into written format
- Must be able to pass a background and drug test
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