Service Dispatcher

4 days ago


Pembroke Pines, Florida, United States A to Z Statewide Plumbing Inc. Full time
About Our Company

A to Z Statewide Plumbing, Inc. is a leading provider of plumbing services in the [region]. With a strong reputation for reliability and expertise, we serve a diverse range of commercial and residential clients.

We are seeking an experienced Dispatch Assistant to join our team and help us deliver exceptional customer service and satisfaction.

Salary: $45,000 - $60,000 per year, depending on experience.

Key Responsibilities

The successful candidate will have the following responsibilities:

  • Coordinate and manage work orders and assignments for technicians
  • Provide exceptional customer service via phone and email
  • Respond to customer inquiries and resolve issues in a timely manner
  • Collaborate with other departments to ensure seamless delivery of services
  • Maintain accurate and up-to-date records of customer interactions and work orders
Requirements

To be considered for this role, candidates must possess the following qualifications:

  • High school diploma or equivalent required
  • 1+ year of call center experience (preferred)
  • 2+ years of customer service experience (preferred)
  • Must be able to work well under pressure and be open to constructive criticism
  • Must possess basic to intermediate computer knowledge and ability to multitask
  • Must demonstrate excellent communication skills and problem-solving abilities
  • Must be a team player in working with coworkers and possess interpersonal skills both on the phone and in person
  • Must have a clear and pleasant speaking voice and be fluent in English and Spanish
  • Must have excellent listening skills and ability to translate that into written format
  • Must be able to pass a background and drug test


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