Customer Service Representative Position
4 weeks ago
The U-Haul company is seeking a dedicated and enthusiastic individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the support they need during their journey with us. This includes inspecting and maintaining equipment, assisting customers, and utilizing up-to-date technology to dispatch and return equipment.
We offer a competitive $18-$20 per hour salary, as well as a $100 hiring bonus and a $300 cash bonus upon completion of our 1-2-3 Punch Certification Program. Our benefits package includes career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock Identity Theft Protection, Critical Illness/Group Accident Insurance, Dave Ramsey's SmartDollar Program.
Responsibilities
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment).
- Drive a forklift (certification offered through U-Haul upon employment).
- Other duties as assigned.
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
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