Eligibility and Intake Coordinator
4 weeks ago
As a key member of the UMOS team, the Eligibility and Intake Coordinator will be responsible for ensuring the smooth enrollment process of beneficiaries. This includes reviewing pre-applications, collecting and verifying supporting documentation, and determining client eligibility in accordance with established procedures.
The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in Microsoft Office Suite/Office 365. Bilingual skills in Spanish and English are highly desirable.
Key Responsibilities:
- Recruitment, Eligibility, Enrollment, and Document uploads (REED) for potential beneficiaries
- Conduct beneficiary orientation and coordinate document collection
- Schedule initial intake online, in person, or via phone conference
- Review pre-applications and assist participants in collecting documents
- Request documentation to determine client eligibility
- Participate in case reviews and perform follow-up with beneficiaries
- Build relationships with participants and refer them to other programs
- Implement and monitor ongoing recruitment activities
- Interpret policy to ensure compliance with federal laws and regulations
The successful candidate will possess:
- An associate degree or two years of post-secondary education in social science, human services, or a related field
- At least three years' experience in determining eligibility and/or case management
- Bilingual skills in Spanish and English (oral and written)
- Proficient computer skills (Microsoft Office Suite/Office 365)
- Good oral and written communication skills
- A reliable car, valid driver's license, and adequate insurance
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