IT Support Technician

1 week ago


Milwaukee, Wisconsin, United States Tier4 Group Full time

Company Overview: Tier4 Group is a prominent player in the technology sector, committed to delivering exceptional onsite technical assistance. Our team is composed of skilled professionals who are dedicated to equipping new employees with the necessary hardware and peripherals, ensuring a seamless onboarding experience.

Position Summary: We are looking for a Desktop Support Specialist who possesses a strong desire to troubleshoot technical challenges and improve the overall client experience. This role will leverage your expertise in personal computers, mobile devices, software setups, operating systems, and local area networks to resolve technical issues and support our clientele effectively.

Key Duties:

  1. Technical Assistance:
  • Deliver comprehensive technical support across various channels in a dynamic environment, managing multiple tasks simultaneously while prioritizing effectively.
  • Utilize your experience and communication skills to execute procedures and resolve issues, while also setting clear expectations for clients regarding the technology landscape.
  1. Client Interaction:
  • Employ your technical knowledge to analyze problems and develop solutions, utilizing software tools to facilitate prompt resolutions.
  • Conduct initial consultations with clients to identify and address their specific needs.
  1. Innovation and Improvement:
  • Proactively identify opportunities for process enhancements and service improvements, fostering a culture of continuous learning.
  • Collaborate with experienced colleagues to implement innovative ideas and drive positive change.
  1. Relationship Management:
  • Build and maintain strong relationships with both internal teams and external clients.
  • Engage in project-based support assignments as required.
  1. Effective Communication:
  • Exhibit excellent customer service skills, ensuring effective verbal and written communication with all stakeholders.
  • Provide suggestions aimed at enhancing the client experience.

Qualifications:

  • Associate's or Bachelor's degree in Computer Science, Management Information Systems, or a related discipline, or equivalent practical experience.
  • A minimum of 2 years of experience in a technical support role.
  • Advanced proficiency in troubleshooting computer and mobile device hardware and software.
  • Exceptional communication skills, with the ability to establish rapport and deliver a unique client experience.
  • Strong analytical abilities and problem-solving skills.
  • Attention to detail, particularly in maintaining clear and concise documentation.
  • Flexibility to adapt to evolving business needs.

Technical Proficiencies:

  • Asset Management and Desktop Support
  • Desktop Imaging and Deployment
  • Equipment Configuration

Preferred Skills:

  • Team collaboration abilities.
  • Detail-oriented mindset.
  • Experience with Windows 11 and MAC OSX support.
  • Capability to perform under pressure when necessary.

If you are enthusiastic, meticulous, and passionate about technology support, we encourage you to consider this opportunity with Tier4 Group.


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