24/7 Operations Support Center Operator

4 days ago


Annapolis Junction, Maryland, United States ManTech Full time

We are seeking a highly skilled and dedicated individual to join our team as a 24/7 Operations Support Center Operator in our Annapolis Junction, MD location.

About the Company:

ManTech International Corporation is a leading provider of innovative technology solutions for national security programs. Our company culture values diversity, inclusion, and innovation, and we offer a competitive compensation package and opportunities for career growth and development.

Job Summary:

We are looking for an individual who can work effectively in a fast-paced environment and provide top-notch support to our customers. As a 24/7 Operations Support Center Operator, you will be responsible for ensuring the smooth operation of our mission-critical systems and providing timely support to our customers.

Key Responsibilities:

  • Monitor and report on the health and status of production systems and data flows using commercial and proprietary monitoring tools.
  • Create and transmit critical reports providing time-sensitive updates to TSA customer organizations on potential terrorist activity.
  • Provide technical support on mission-critical systems during maintenance activities and outages.
  • Create and transmit daily and ad-hoc reports.
  • Perform access management roles, including processing user access requests for all systems, account creations, unlocking accounts, and resetting passwords.

Requirements:

  • A minimum of 2 years of experience in a customer service or call center environment.
  • Knowledge of Remedy, especially the Incident Management module.
  • Ability to apply critical thinking, analysis, and problem-solving skills to make mission-impacting decisions on reported issues.
  • Proficient with PC functions such as file search, network drive mapping, directory structuring, cutting, copying, and pasting activities.
  • Active DOD Secret clearance and ability to obtain agency suitability clearance.

Salary:

The estimated salary for this position is $60,000 - $80,000 per year, depending on qualifications and experience.



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