Operational Lead
3 days ago
About Us:
L5 Be Brave, a Franchisee of KidStrong, aims to provide exceptional experiences for children and families through our centers. As an Operational Lead, you will play a crucial role in driving sales and customer service, center operations, team development, and coaching initiatives.
Key Responsibilities:
- Sales & Customer Service:
- Foster high conversion rates by following up on leads and scheduling trials.
- Coordinate events such as camps, parties, and Parents' Night Out (PNO), ensuring smooth execution.
- Promote the center through community engagement, leveraging social media and external events.
- Maintain exceptional member communication to ensure world-class experiences.
- Center Operations:
- Conduct regular audits to ensure data accuracy and identify areas for improvement.
- Manage member accounts, including billing, scheduling changes, and drops.
- Perform monthly facility walks to address maintenance and operational issues.
- Oversee inventory management, conducting regular counts and replenishing supplies.
- Coordinate rank jersey distribution.
- Team Development/Hiring:
- Participate in hiring new team members, providing input on decisions.
- Facilitate onboarding and lead training sessions for new hires.
- Assist with program rollout initiatives and collaborate on team meeting content.
- Shadow evaluations and provide support to ensure coaching meets performance expectations.
- Monitor LearnUpon course completion and report weekly progress.
- Coaching:
- Deliver high-quality programs, coaching approximately 15 hours per week.
- Provide feedback and guidance to the coaching team.
- Share programming wins and opportunities through the KidStrong Coaching Channel.
Salary Range: $55,000 - $70,000 annually, depending on experience and qualifications.
Benefits:
- Competitive salary
- Health insurance
- Paid time off
- Training & development
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