Operational Lead

3 days ago


Annapolis, Maryland, United States Kidstrong | L5 Be Brave Full time
Job Title: Operational Lead

About Us:
L5 Be Brave, a Franchisee of KidStrong, aims to provide exceptional experiences for children and families through our centers. As an Operational Lead, you will play a crucial role in driving sales and customer service, center operations, team development, and coaching initiatives.

Key Responsibilities:
  • Sales & Customer Service:
    • Foster high conversion rates by following up on leads and scheduling trials.
    • Coordinate events such as camps, parties, and Parents' Night Out (PNO), ensuring smooth execution.
    • Promote the center through community engagement, leveraging social media and external events.
    • Maintain exceptional member communication to ensure world-class experiences.
  • Center Operations:
    • Conduct regular audits to ensure data accuracy and identify areas for improvement.
    • Manage member accounts, including billing, scheduling changes, and drops.
    • Perform monthly facility walks to address maintenance and operational issues.
    • Oversee inventory management, conducting regular counts and replenishing supplies.
    • Coordinate rank jersey distribution.
  • Team Development/Hiring:
    • Participate in hiring new team members, providing input on decisions.
    • Facilitate onboarding and lead training sessions for new hires.
    • Assist with program rollout initiatives and collaborate on team meeting content.
    • Shadow evaluations and provide support to ensure coaching meets performance expectations.
    • Monitor LearnUpon course completion and report weekly progress.
  • Coaching:
    • Deliver high-quality programs, coaching approximately 15 hours per week.
    • Provide feedback and guidance to the coaching team.
    • Share programming wins and opportunities through the KidStrong Coaching Channel.

Salary Range: $55,000 - $70,000 annually, depending on experience and qualifications.
Benefits:
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development
Estimated Salary: $62,500/year

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